Website Standard Bank Group
Before you apply: Here is an interview Q&A for you: Click here
NOTE: Here is why some companies may not hire you.
Hey!! Update Your CV Like a Pro. HERE are Tips from an Experienced Recruiter
Virtual Banker at Standard Bank Group, Lagos, Nigeria
Responsibilities
- To effectively resolve customer complaints and complex queries, ensuring a consistent and positive brand experience for Africa China Banking clients.
- This involves adhering to complaint management and dispute resolution processes to minimize reputational risk and customer attrition.
Qualifications
- B.Sc. in Social Science or related field.
- Master’s and Professional certifications can be an added advantage.
Experience:
- Mandarin speaking.
- 1 – 3 years of experience in Operations, Channel, Call Centre, Helpdesk -Service, Support, Project Implementation, and management.
- Experience in telecommunications Support.
- Understanding of Stanbic IBTC’s products and services.
- Conceptual and practical knowledge of credit procedures, policies, and standards
- Computer literacy, particularly with Microsoft Word, Excel and Power Point
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Challenging Ideas
- Convincing People
- Exploring Possibilities
Technical Competencies:
- Banking Process & Procedures
- Customer Understanding (Consumer Banking)
- Product Knowledge (Consumer Banking)
- Active Listening
- Query Resolution
To apply for this job please visit jobs.smartrecruiters.com.
Virtual Banker at Standard Bank Group, Lagos, Nigeria
Share with someone
