Description:

Job Title: VoIP Manager

Ready to leave your mark on the future of finance? Join an innovative team that is changing the financial industry by creating new solutions for millions of people around the world. At NAGA, we are revolutionizing finance by making trading and investing accessible to everyone with advanced tools that give power to all.

At NAGA you are joining more than just a fintech company. You become part of a vibrant, diverse community of visionaries and problem-solvers fueled by curiosity and collaboration. Here, your influence goes beyond existing products – you are actively shaping the future of finance.

We have a start-up DNA and a corporate mindset. This means we are fast and flexible, like a start-up, but we are also committed to helping our people develop and thrive within our company. Thus, if you love a challenge, are passionate about making an impact and ready to grow alongside a dynamic, forward-thinking team, this is where you belong.

Challenge yourself. Challenge the future. Join NAGA!

We are currently seeking a VoIP Manager to join our talented team. Here, you will find the perfect environment to thrive, excel, and contribute to reshaping the financial landscape.

Location: Remote

Responsibilities:

1. VoIP Technology Knowledge

• In-depth understanding of VoIP protocols (SIP, RTP, H.323).
• Familiarity with VoIP hardware and software (IP phones, gateways, PBX systems).

2. Network Engineering Skills

• Expertise in network design, implementation, and troubleshooting.
• Knowledge of network protocols (TCP/IP, DNS, DHCP) and Quality of Service (QoS) principles.

3. Security Expertise

• Understanding of VoIP security issues and best practices.
• Ability to implement encryption and secure VoIP communications.

4. Telecommunications Knowledge

• Background in traditional telephony systems and transitioning to VoIP.

Understanding of PSTN and integration with VoIP.

5. System Integration Skills

• Experience integrating VoIP systems with other enterprise systems (CRM, ERP).
• Knowledge of API and SDK usage for VoIP system customization.

6. Technical Support and Troubleshooting

• Ability to diagnose and resolve VoIP-related issues.
• Familiarity with VoIP monitoring tools and techniques.

Managerial Attributes:

1. Project Management

• Proficiency in planning, executing, and managing VoIP projects.
• Ability to oversee VoIP system deployments, upgrades, and maintenance.

2. Vendor Management

• Experience in selecting and managing relationships with VoIP service providers and vendors.
• Ability to negotiate contracts and manage vendor performance.

3. Budgeting and Cost Management

• Skills in budgeting for VoIP projects and managing operational costs.
• Understanding of cost-saving measures in VoIP implementation and maintenance.

4. Team Leadership

• Capability to lead and mentor a team of VoIP engineers and technicians.
• Strong communication and interpersonal skills to coordinate with other departments.

5. Regulatory Compliance

• Knowledge of telecommunications regulations and compliance requirements.
• Ability to ensure VoIP systems adhere to legal and regulatory standards.

6. Customer Service Orientation

• Focus on providing excellent support and service to users.
• Skills in managing customer expectations and handling escalations.

Requirements:

1. Analytical Skills

• Ability to analyze VoIP traffic and performance data to optimize system performance.
• Proficiency in using analytical tools for VoIP system monitoring.

2. Adaptability and Learning

• Willingness to stay updated with the latest VoIP technologies and trends.
• Capacity to adapt to new technologies and methodologies.

3. Documentation Skills

• Ability to create and maintain comprehensive documentation for VoIP systems and processes.
• Proficiency in writing technical manuals, user guides, and training materials.

4. Problem-Solving Skills

• Strong problem-solving abilities to address complex VoIP issues.
• Creative thinking to develop innovative solutions for VoIP challenges.

These attributes ensure that a VoIP Manager can effectively manage and maintain VoIP systems, ensuring reliable and high-quality voice communications for the organization.

Don’t miss your chance to be part of something extraordinary.

Let’s meet and challenge the future together!

Benefits:

• Global Career Evolution: Ready to grow fast and achieve your dreams? At our company, your passion and curiosity are the keys to unlocking exciting opportunities. Dive into a dynamic, international environment where innovative ideas and diverse perspectives drive success. Here, every project is a chance to create meaningful impact, expand your horizons, and shape the future. With the support of a global team, your hard work will propel you to new heights.
• Skill Hyper-Growth: If you are eager to stay ahead and challenge the future, NAGA is the right place for you. With top-tier training, certifications, and cross-functional projects, you will gain the skills to lead and innovate. Our culture of continuous learning means you will
  never stop growing, and you will have endless opportunities to collaborate and share knowledge with others. Together, we turn bold ideas into realities that make a difference.
• Connection & Belonging: Belonging to a supportive, vibrant team makes all the difference. We believe that when people feel connected, they perform at their best. That is why we offer endless opportunities to build genuine relationships through exciting activities and shared experiences. With us, you are not just joining a team – you are becoming part of a diverse, empowering community where everyone lifts each other up and celebrates success together.
• Reward & Recognition: In a world that is always changing, we ensure you feel secure and appreciated. Along with a competitive salary that reflects your expertise, we offer performance bonuses to reward your accomplishments. Your dedication doesn’t go unnoticed here – we celebrate your wins, big and small, and make sure you are always recognized for the value you bring to the team.