Learner Experience & Process Excellence Program Manager

Elev8 is the leading partner for global skilling and transformative education initiatives for enterprises and governments. The most respected organizations rely on us to help them reach their digital transformation goals. Governments look to us to prepare their citizens for the jobs of the future. If you want to grow in your career and make an impact every day, come join our global team.

Responsibilities

Drive Process Excellence:

• Lead the execution of process excellence initiatives across the organization.
• Work with stakeholders to identify and implement process improvements that will improve the efficiency and effectiveness of our operations.
• Ensure that process excellence initiatives are aligned with the organization’s strategic goals.
• Measure and report on the progress of process excellence initiatives.

Improved Internal And External Experience

• Partner with regional delivery teams to ensure that processes are followed effectively, resulting in a best-in-class experience for learners and customers.
• Work with corporate teams to ensure that process changes, tools, and reporting are adopted effectively.

Change Management

• Provide leadership and guidance to help the organization effectively manage change.
• Develop and implement change management plans for process improvement initiatives.
• Communicate the benefits of process improvement to stakeholders and help them to understand the need for change.

Compliance And Audit

• Act as the escalation point for systemic compliance issues.
• Be the global expert and contact point for Business Process Program Management matters.
• Drive compliance actions throughout the organization.

Qualifications

• Bachelor’s degree or equivalent professional experience in engineering or business.
• Minimum of 5-7 years of related experience.
• Experience with business process optimization methodologies, such as Six Sigma, Lean, or Green Belt.
• Experience with project management and program management.
• Certification in Project Management Professional (PMP) is a plus.
• Proficient with various office productivity applications, such as Visio, Project, and PowerPoint.
• Fluency in English is essential in both written and spoken form.
• Proactive, self-motivated, and detail oriented.
• Self-starter, highly motivated, and result driven.
• Excellent communication skills.
• Demonstrates commitment and solid business planning.