Website Dukka
Direct Sales Agent
If you’re someone who thrives in fast-paced innovative environments and is obsessed with convincing people to part with money in exchange for cutting-edge tech products, then the role of Direct Sales Agent at Dukka Inc. might be right for you.
This is an innovative new product for emerging markets. We are building something that does not quite exist in the African and frontier business landscape and this will be an opportunity for you to put your stamp on the product that is being built.
Job Description / Responsibilities
You will be reporting to the Growth Lead while executing the following tasks;
- Assist to sell various Dukka products for SME and MSME and ensure an optimal level of customer services through various sales calls on the telephone and on the field.
- Ensure customers are duly onboarded and understand the SaaS tool by ensuring thorough understanding through training.
- Ensure that customers are active on the App by ensuring regular check-in with them.
- Drive Dukka POS goal.
- Administer and ensure compliance with all sale objectives.
- Manage the sale of various products in a professional manner.
- Monitor all customer queries and ensure timely responses to all issues. Liaising also with CX and Growth lead.
- Coordinate with customers and provide various Dukka plans and services and detailed quotes for all required information.
- Maintain and update knowledge on all Dukka’s products and services.
- Maintain knowledge on all competitor products and services and analyze all advantages and disadvantages for various products.
- Ensure optimal utilization of all sales tools and resources.
- Documents and maintains all records of sales activities and provides updates as per requirement.
- Manage various documents for all sales sources efficiently. Utilitilizing Dukka source of Truth (Confluence, Google Drive)
- Participate in all departmental meetings and activities like Focus Group, Dukka Community Group, and all other activities geared towards selling our brand
- Participate in tactical sales/marketing activities
- Ensure timely submission of weekly sales activity reports to Direct Sales Manager and Participate in weekly/monthly sales performance review meetings.
Skills and Qualifications
- High attention to detail
- Ability to work methodically and meet deadlines
- Sound consultative selling skills
- Prospecting skills
- Excellent networking skills
- People skills
- Strong negotiation skills
- Motivation for sales
- Effective communication skills
- Data entry skills
- Exceptional customer service skills
Education
Whilst it would be great for you to have a Bachelor’s/Master’s degree from an accredited university, we place a higher value on significant work experience in the workforce to compensate where there is no qualification.
To apply for this job please visit dukka.com.
