Description

Job Title: Hardware Support Engineer

To provide efficient hardware troubleshooting and support across all business locations. To ensure optimal system functionality and reliability, maintain and upgrade hardware as needed, and contribute to system improvements and innovation.

• Install, configure, and maintain hardware components ranging from work tools to self service to network apparatus
• Diagnose and troubleshoot hardware issues
• Perform regular maintenance and upgrades
• Provide technical support to users
• Maintain hardware inventory and documentation
• Ensure compliance with safety and security standards

Requirements

• Bachelors’ degree
• COMPTIA A+
• 2 years minimum

COMPETENCIES REQUIREMENTS:

Technical:

• Proficiency in hardware installation, configuration, and troubleshooting
• Knowledge of operating systems (e.g., Windows, Linux, macOS)
• Familiarity with networking concepts and equipment (e.g., routers, switches)
• Basic understanding of IT security protocols

Behavioural:

• Strong communication and interpersonal skills
• Excellent teamwork and collaboration abilities
• Strong customer service orientation
• Adaptability to handle evolving technology and challenges
• Effective time management and multitasking

What to Expect in the Hiring Process:

• A preliminary phone call with the recruiter
• Technical interview
• Assessment
• Interview with Senior members of the team
• Cultural and Behavioural Fit Interview with a member of the Executive team.

Benefits

At Credit Direct Finance Company Limited, we value our employees and strive to provide a comprehensive benefits package that recognizes their contributions and supports their well-being. As part of our commitment to a positive work environment, we offer the following benefits:

Competitive Salary: We offer a competitive salary structure that is commensurate with industry standards and recognizes the skills and experience of our employees.

Quarterly Performance Pay: We recognize and reward exceptional performance. Our quarterly performance pay program allows employees to earn additional compensation based on their individual and team achievements.

Transport Subsidy: We understand the importance of accessible transportation for our employees. To assist with commuting expenses, we provide a transport subsidy to help alleviate the financial burden associated with travel to and from work.

Staff Bus: We offer a convenient and reliable staff bus service for eligible employees, ensuring a comfortable and stress-free commute to the workplace.

Hybrid Work: We believe in providing flexibility and work-life balance. Our hybrid work policy allows eligible employees to work remotely for a certain number of days per week, promoting a healthy work-life integration.

13th Month Salary: As an additional financial benefit, we provide a 13th-month salary to our employees. This extra payment, usually received at the end of the year, serves as a bonus and acknowledges their dedication and commitment throughout the year.

Leave Allowance: We recognize the importance of taking time off for rest and relaxation. In addition to annual leave entitlement, we provide a leave allowance to eligible employees, offering financial support during their vacation time.

Profit Sharing: We believe in sharing our success with our employees. Through our profit-sharing program, eligible employees have the opportunity to receive a share of the company’s profits, providing an additional incentive for their dedication and hard work.

These benefits are designed to support our employees’ financial well-being, work-life balance, and professional growth. We continuously review and enhance our benefits package to ensure that it remains competitive and aligned with the needs and preferences of our valued employees.

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