Description

Job Title: Customer Support Specialist

We are seeking experienced customer support specialists with a focus on providing high-quality service to Enterprise-level Customers (Healthcare Facilities). You’ll be responsible for owning and resolving issues raised by these clients, ensuring that they receive prompt, tailored solutions that meet their specific needs.

Key Responsibilities:

• Manage and resolve escalated queries from business customers via phone, chat, and email.
• Collaborate with internal teams (e.g., legal, billing, operations, etc.) to solve complex customer issues and ensure timely resolution.
• Ensure all customer interactions are tracked, and issues are resolved within established service-level agreements (SLAs).
• Provide professional, empathetic service to enterprise clients, particularly during high-stakes situations.

Skills and Experience:

• 3-4+ years of experience providing specialized customer support, B2B preferred, ideally within a SaaS or enterprise software environment.
• Proven experience managing escalations and maintaining strong relationships with business customers.
• Experience working towards High CSAT (>90%) and QA scores in B2B environments.
• Ability to handle an average of 30+ calls and 15+ emails daily, with a focus on resolution and customer satisfaction.
• Familiarity with SLA management and complex customer issue resolution.

Why Work at CBH?

• Join a fast-paced, innovative startup unicorn that is making a difference in the lives of tens of thousands of customers.
• Work remotely with a diverse team from around the world.
• Access opportunities for personal and professional growth, with support to develop new skills and explore different areas of the business.

System Requirements:

• A reliable laptop/desktop (no Chromebooks or Linux OS).
• Minimum 20 Mbps wired internet connection.
• Wired headset.
• Quiet, distraction-free working environment.
• Stable power and internet connectivity.

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