Description

Job Title: IT engineer

We are looking for an experienced IT engineer to join our Corporate Engineering team, partake in the continued development and implementation of corporate engineering initiatives and supporting the mission and growth of Instacart.

Reporting to the Senior Manager of IT PMO & Corporate Engineering, you will provide technology support in areas such as client platform, IT security, and IT solutions engineering.

You must have well-developed and highly effective listening, communication, and interpersonal skills  to collaborate effectively across departments.

Responsibilities

• Automate and enhance processes using scripting
• Stay up-to-date with emerging technologies, assessing potential benefits and implementation strategies to enhance company systems.
• Responsible for standard configuration, user administration, security, workflow, data management and integrations for applications such as Okta, Google Workspace, Slack, and similar.
• Manage the administration, day-to-day operations, and troubleshooting of SaaS applications, endpoint management, and identity processes to ensure efficient operations.
• Monitor system performance, address bottlenecks, and implement solutions to maintain efficiency.
• Perform regular system updates and patches, ensuring the latest security standards are applied.
• Provide technical guidance and training to internal teams on new system features or upgrades.
• Develop and maintain clear and concise documentation for system configurations, troubleshooting procedures, and knowledge transfer.
• Partner with IT PMs, IT Support, and third-party vendors on large-scale IT projects, such as software upgrades, network installations, and security enhancements.

Minimum Qualifications

• 3-5 years of IT engineering or technical operations experience: Strong knowledge of common enterprise applications such as Atlassian, Google Workspace, Intune, Jamf, Slack and Zoom.
• Deep understanding of standard protocols, such as SCIM, SAML, OIDC, APIs, and identity and security best practices.
• Experience with Okta administration and configuring SAML, SSO, Automation, Provisioning, De-Provisioning of Accounts, Okta Workflows, Access Request designs, and orchestration tools
• 3-5 years of scripting or tool building in a modern language, with Python preferred
• Strong analytical and problem-solving skills with the ability to handle complex technical challenges.
• A consistent track record of delivering a range of complex, high-impact projects
• Demonstrated understanding of information security principles and IT infrastructure best practices
• Self motivated
• A strong sense of ownership

Preferred Qualifications

• Project management experience or certification
• 2+ years developing tooling for a VDI environment (eg, VMware, AWS Workspaces)Jamf administration experience, and/or certifications
• Okta Certified Administrator or Developer certification

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