Website Netcom Africa Limited
Description
Job Title: Billing Officer
The ideal candidate will support the billing process by preparing accurate invoices, reconciling billing data, and assisting with client inquiries. This role is a great opportunity for early-career professionals with strong numerical skills and an interest in the telecommunications industry.
Responsibilities:
- Prepare and issue monthly invoices for clients subscribed to Dedicated Internet Access and ancillary services (e.g., MPLS, Fiber, BIA, VOIP).
- Verify billing rates, usage data, and contract terms before finalizing invoices.
- Upload finalized invoices to the billing portal and email clients where applicable.
- Maintain and update customer master data in the billing system, including service start dates, rate plans, and addresses.
- Assist in updating rate cards, discounts, and special pricing as approved by management.
- Monitor and reconcile bandwidth or service usage records against system-generated reports.
- Perform monthly reconciliations between the billing system, network usage reports, and the general ledger.
- Investigate and resolve discrepancies in invoice amounts or usage data.
- Prepare basic billing reports (e.g., ageing reports, revenue by service type) for internal review.
- Serve as the first point of contact for client billing inquiries and escalate complex issues as needed.
- Track and follow up on billing disputes, ensuring timely and professional resolution.
- Collaborate with Sales, Network Operations, and Finance teams to resolve discrepancies and improve accuracy.
- Support documentation of billing procedures, checklists, and workflows.
- Assist in process improvement initiatives aimed at enhancing billing accuracy and efficiency.
- Participate in billing system upgrades and user acceptance testing.
Requirements
Educational & Professional Qualifications:
- Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
- 0–2 years of experience in billing, accounts receivable, or similar finance-related roles.
- Experience in a telecommunications environment is an added advantage.
- Familiarity with billing platforms (e.g., Oracle BRM, Intec, Amdocs) is a plus.
Essential Skills & Knowledge:
- Proficiency in Microsoft Excel, including VLOOKUP and pivot tables.
- Strong numerical and data reconciliation skills.
- Understanding of basic accounting and billing principles.
- Ability to explain billing issues clearly to internal and external stakeholders.
- Good organizational and time-management skills to meet tight deadlines.
Desirable Skills & Traits:
- Working knowledge of telecom service offerings such as Dedicated Internet, VPN, or MPLS.
- Experience using Microsoft Dynamics 365 or similar ERP systems.
- High attention to detail and accuracy.
- Strong interpersonal skills and a professional, customer-focused attitude.
- Willingness to learn, adapt, and contribute to a collaborative team environment.
Benefits
- Healthcare Insurance (HMO)
- Paid Leave
- Group Life Insurance
- Hybrid work model
- Professional Development Reimbursement
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To apply for this job please visit netcomafrica.zohorecruit.com.
Billing Officer at Netcom Africa Limited, Lagos
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