Description

Job Title: User Support Specialist

You’ll be the first line of communication for customers who reach out with questions, feedback, or issues—and you’ll play a key role in ensuring they have a smooth and positive experience on Claim.

This is a remote, part-time role running from May 19 through June 30, working 30–40 hours per week. You’ll spend the first week onboarding, then begin answering support cases directly. There may be an opportunity to extend beyond June.

What You’ll Do

• Respond to user inquiries via our support channels (email, in-app, etc.) in a timely and friendly manner
• Ensure we meet our internal response time targets (SLAs)
• Work with the User Support Team to escalate or resolve more complex cases
• Identify recurring issues or bugs and share insights with the broader team
• Help shape our support documentation and internal processes as needed

About You

You’re a good fit if you…

• Are highly organized, reliable, and able to manage multiple tasks in a fast-paced environment
• Have excellent written and verbal communication skills, with a clear and concise style
• Are proactive and solutions-oriented, with strong problem-solving skills and sound judgment
• Are empathetic, patient, and committed to delivering a high-quality experience to every user

Bonus points if you…

• Are an active Claim user
• Have worked with support teams or in a customer service environment

One More Thing

We realize the confidence gap and imposter syndrome might discourage amazing candidates from applying. Every job description is a wish list, so please reach out if this role really excites you.

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