Website Netcom Africa Limited
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Business Development Associate at Netcom Africa Limited, Lagos
This candidate will be responsible for generating leads, initiating, and developing client relationships.
Key Duties & Responsibilities
Achieve Sales Targets
- Meet Sales Target: Ensure quarterly and annual sales targets are met.
- Track Opportunities: Capture all opportunities in the CRM system.
- Align Opportunities and Revenue: Ensure the number of opportunities and their revenue potential align with the expected closing rate.
- Upsell new solutions to existing clients.
- Embody the 3 Core Pillars of the company’s culture
- Build a personal relationship with the client management team/IT
- Establish and maintain relationships with engineering, procurement, finance, and legal teams on a day-to-day basis to ensure best/undelayed service to our clients
- Ability to assist billing with clients’ nonpayment issues
- Regularly provide feedback/updates from clients on both new opportunities and existing clients
- Assist the BDAO in ensuring client KYC is filled, contract, welcome pack to be sent post installation, renewals etc.
- Ensure the appropriate escalation matrix (Discounts, client issues and delays) is followed
- Know workflow of SAR – new deals, upgrades, demo upgrades, downgrades, modifications, change management forms, etc.
- Ensure SLA and Service contract is shared with the client
- To manage and prioritise all tasks on a daily basis to ensure no delays
- Communicate/escalate issues to engineering or management to better Netcom service.
Relationship Mgt – internal (liaise, collaborate)
- Finance on the workflow of SAR – new deals, upgrades, demos, downgrades, modifications, change management forms, etc.
- Day to day operational business solutions interface between departments
- Legal to ensure the aspects of contract, signing, service contracts, revisions are done.
- Ensure SLA are all updated and documented
Requirements
Education and / or Professional Qualification
- Undergraduate degree qualification essential. OND, HND & BSC
- Accreditation to professional bodies
Essential Skills / Knowledge
- Experience with both Microsoft operating system and Apple operating system
- Strong verbal and written communication.
- Good presentation skills for business reports
- Ability to organize and conduct purposeful Departmental/ Unit meetings
- Ability to develop and maintain business relationships with internal and external stakeholders.
Desirable Skills / Knowledge
- A polite, friendly and diplomatic manner
- Outgoing and liable personality
- Speak Confidently and firmly
- A passion for selling
- Opportunistic in approach
- Ability to communicate with people at all levels
- Ability to organize and conduct purposeful meetings
- Establish and build a strong relationship with management of Netcom clients
- Strong negotiation skills
- A high degree of self-motivation
- Resilience and persistence
- Persuasiveness
- Quick thinker
- Problem solver
- See it, own it attitude
- Time management skills
- Ability to do multiple tasks at once
- Self initiative, but also able to work as part of a team
- Ability to generate ideas
- Strong administrative skills
- Good understanding of Microsoft operating systems.
- Able to use properly MS Word, Excel and Power-point
Benefits
- Healthcare Insurance (HMO)
- Paid Leave
- Group Life Insurance
- GYM Membership
- Hybrid work model
- Professional Development Reimbursement
To apply for this job please visit netcomafrica.zohorecruit.com.
Business Development Associate at Netcom Africa Limited, Lagos
