Website Lush
Customer Care Specialist – Part Time (Internal Applicants Only) at Lush, Remote (Global)
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NOTE: Here is why some companies may not hire you.
Customer Care Specialist:
The Customer Care team works hard every day to advise, support, and provide an excellent
experience for our customers. Whether it’s a question about product ingredients, a delivery
query, or a disappointing experience, this team is ready and waiting to respond! We are seeking talent who can help us surprise and delight our customers every day.
Shift Pattern:
Monday: 9am-5pm
Tuesday: 9am-5pm
Wednesday: 9am-5pm
Friday: 9am-5pm
Diversity matters
The Living Wage Foundation’s statement ‘a hard day’s work deserves a fair day’s pay’ is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts – whether that’s an ingredient in a product, or the minerals in a smartphone.
Want to see where a career at Lush could take you? Head over here to explore real stories of growth and development across the business.
Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.
Core responsibilities:
media.
● Assist with investigation and resolution of all customer concerns, ensuring that each customer is
satisfied with the outcome.
● Receiving and handling complaints from Customers regarding Product issues or experiences.
● Maintain an accurate record and log of all correspondence, discussions and resolutions.
● Ensure positive customer experience throughout the business by identifying trends, resolving issues and
exceeding customer expectations.
● Liaise with stores to ensure that the Customer Care process is being followed with the ultimate goal to
ensure every customer walks away happy with their issues resolved.
● Maintain a deep understanding of our ingredients, products and their effect.
● Support in the creation of reports on Customer trends for various departments and teams
● Other responsibilities as needed from time to time – we work as a team!
Our Perfect Match:
customers.
● Excellent written communications skills, using appropriate tone and register, grammar and syntax.
● Strong organisational and problem solving skills, managing workflow effectively.
● Proactive and self-motivated, you must lead by example and have a positive influence on others
around you.
● Calm under pressure.
● Works effectively and methodically at a fast pace.
● A fast learner who can problem solve autonomously
● Trustworthy & Reliable
● Proficient computer skills & reliable internet connection
Benefits
- Full training and a supportive learning environment
- Select work equipment including work laptop, mouse, keyboard and headset
- A progressive work environment that celebrates diversity
- Paid birthday leave
- A generous discount on LUSH products to keep you smelling and feeling fresh
- Company-sponsored Employee Assistance Program with free access to psychological, financial, legal and dietary advice
About Lush
Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, we place emphasis on fresh ingredients like organic fruits and vegetables, fight against animal testing and combat over-packaging by developing products that can be sold ‘naked’ to the customer without any packaging.
We currently operate in 52 countries with 928 global shops. Through our separate business divisions we invent, manufacture and sell our handmade products direct to our customers through our own shops and online. The fact that we make all our products by hand is something we are really rather proud of!
Lush is 10% Employee Owned since 2017 and our people are the heart and soul of our business.
To apply for this job please visit lush.pinpointhq.com.
