Accommodation Manager

About the job

Holmes Education Group is looking for an enthusiastic Accommodation Manager to provide excellent service to our international students.

Working alongside teams based in colleges in London, Oxford and Dublin, you will allocate students to homestay accommodation ensuring that students and our recruitment partners are provided with all necessary information about their booking. You will be responsible for a key component of the student journey, ensuring that students feel welcomed and safe in their accommodation.

This is a hands-on role. You will be involved with recruitment partners and students on a daily basis, working alongside staff based overseas as well as our senior teams based in London, Dublin and Australia.

Key Duties and Responsibilities

• Allocate students to homestay accommodation in an efficient manner, ensuring any changes to accommodation are managed appropriately;
• Maintaining a friendly and business-like relationship with our Homestay families, encouraging them to continue working with us;
• Undertaking inspections of new and renewing host family accommodation;
• Ensuring adequate information is provided in a clear manner to incoming students, recruitment partners and homestay providers;
• Responding quickly to enquiries from students, recruitment partners, homestay providers and staff within the organisation;
• Overseeing the arrival and departure of students;
• Providing regular status and occupancy reports to the Directors and senior staff; and
• Other administrative duties as detailed by the Director.

Skills and Attributes

• Organised and Meticulous: You will have a high level of administrative expertise, computer skills, an excellent working knowledge of document production and effective time management skills;
• Communication Skills: You will have exceptional written communication and interpersonal skills, a professional image, the ability to present well and the mind-set of working in a dynamic educational environment;
• An International Mindset:Our students are predominantly international students, so fluent written and spoken English is a must and other languages are an advantage; and
• Service Oriented:You respond quickly and accurately to a range of enquiries from colleagues and customers alike. You will be a team-player with a positive ‘can-do’ attitude

The role is based full-time in our London location, in the heart of Soho. Home/remote working is not available with this position. The successful candidate will work 40 hours per week between the hours of 8.30 am and 6 pm, Monday to Friday. Initial interviews will be held virtually.

Please note that a full, clean driving licence is required for this position.