We are looking for a Card Operations Analyst/ Officer to join our Card Ops Team

🔧 We are waiting for you to work on :

• Be involved in the full lifecycle of contracts from the negotiation and implementation of new partners, to the supervision and analysis of their performance.
• Develop and review card operations SLAs regularly.
• Manage multiple relationships with internal and external stakeholders to ensure card operations are functioning optimally – Identify process gaps within the card operations team and improve them.
• Work closely with Internal/External stakeholders like processor, payment scheme, FEP team, business, risk, legal, settlement and reconciliation, antifraud and compliance.
• Review customer engagement feedback and then suggest ways to improve card operation processes and customer service levels.
• Listen for and gather feedback from cardholders to improve the product and user experience
• Ensure effective complaint management and prompt resolution to logged issues.
• Deepened customer loyalty by providing superior customer service experience on cards.
• Work with third party vendors and partners to ensure cards are issued and delivered to FairMoney’s customers in a timely and predictable manner
• Constant review of the bank card processes to ensure strict adherence with the industry standards.
• Providing 2nd level support and troubleshooting for all card products to both internal and external customers of the Bank.
• Liaising with Perso Bureau on card personalization and logistics partners on card delivery.