Website Capita
Job Description
What you’ll be doing:
- Examine accounts or claims to ensure that the correct evidence and information is obtained in accordance with the standard required and contract porcedures
- Update computer records with claim information and gathering information from customers.
- Ensure correct documentation is completed and that all work is well presented and in line with procedures.
- Meet targets within agreed accuracy levels.
- In certain circumstances, dealing with customers in person, ensuring accurate information is given in a positive manner. Dealing with other organisations, such as Her Majesty’s Revenues and Customs and the Department for Work and Pensions by telephone.
- Investigate, locate and select information required to assure the integrity of claims or data.
- Carry out other administration duties as required.
What we’re looking for
- Excellent communication skills
- Strong decision making and innovative problem-solving skills
- Solid understanding of current legislation and best practice
- A good manner and ability to deal with customers with sympathy and tact
- Working to deadlines and achieving performance targets
About Capita Local Government Services
Our world class Local Government Services team supports local councils to improve outcomes and focus on what matters in their communities. We care about helping local councils to transform and make every penny matter to ensure front line services are protected as part of their citizens charter to ensure that people live and prosper.
What’s in it for you?
- 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- Opportunity to work from home
You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
What we hope you’ll do next:
Looking to discover more? Let your line manager know, then choose ‘Apply now’ to fill out our short application and send us your CV.
To apply for this job please visit capita.wd3.myworkdayjobs.com.
