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Business Systems Analyst at SmithRx, Remote (United States)

The Business Systems Analyst (BSA) will serve as the operational anchor and triage resource for the Business Systems team. This individual is responsible for establishing, scaling, and managing the Jira intake queue for business system enhancements and support tickets coming from Sales, Marketing, Revenue Operations, Account Management, Customer Support, and Product/Engineering.

The ideal candidate has sharp systems-thinking abilities, SaaS tools experience, strong Salesforce administration skills, and a proven track record of triaging incoming requests, analyzing technical feasibility, defining clear acceptance criteria, and prioritizing work in an active fast-moving and agile environment.

What you will do:

• Own the end-to-end Jira intake process, evaluating new requests, resolving ambiguity, assessing system feasibility, and routing issues efficiently to keep the Business Systems queue organized.
• Translate loose user feedback and broad stakeholder pain points into deeply detailed, technical Jira user stories with precise acceptance criteria.
• Execute hands-on Salesforce administration (Flows, validation rules, page layouts, user security, and data management) to implement approved ticket requests.
• Oversee and troubleshoot integrations between Salesforce and critical third-party tooling such as Five9, Ironclad, and DocuSign.
• Run backlog grooming and sprint planning sessions, collaborating with technical leads to balance hotfixes/bugs with long-term strategic projects.
• Proactively manage stakeholder expectations, providing transparent updates on ticket status, SLAs, delays, and releases.
• Build robust Salesforce reports and dashboards to give key business units real-time visibility into their processes.
• Write clear Standard Operating Procedures (SOPs) and technical documentation so that system changes are easily understood and auditable.

What you will bring to SmithRx:

• Bachelor’s degree or equivalent experience
• 4+ years of relevant experience
• 2+ years of experience actively managing, triaging, and scaling Jira service desks, engineering backlogs, or similar ticketing workflows.
• Experience configuring or maintaining third-party tools integrated with Salesforce (e.g., Five9, DocuSign, Ironclad).
• Proven ability to quickly categorize urgent bugs, system enhancements, and general questions while identifying downstream technical impacts.
• Ability to create reports and dashboards to support business decision-making.
• Strong analytical and problem-solving skills, with the ability to gather and translate business requirements into technical solutions.
• The ability to push back gracefully on stakeholders, explain complex system limitations in plain English, and bridge the gap between business needs and engineering constraints.
• Excellent communication skills and experience collaborating with cross-functional teams.

What SmithRx Offers You:

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits
• 401(k) Retirement Savings Program
• Short-term and long-term disability
• Discretionary Paid Time Off
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities
• Location: U.S. Remote

Zone A includes the following locations:

San Francisco Bay Area – California
Metro New York City – Connecticut, New Jersey, New York and Pennsylvania

Zone A Pay Range

• $112,200 – $132,000 USD

Zone B includes the following locations:

California – outside of San Francisco Bay Area
Metro Denver / Boulder – Colorado
Metro District of Columbia – District of Columbia, Maryland, Virginia and West Virginia
Metro Boston / Cambridge – Massachusetts and New Hampshire
Metro Austin – Texas
Metro Seattle – Washington

Zone B Pay Range

• $102,900 – $121,000 USD

Zone C includes all other locations not listed above, including:

Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Rhode Island, South Carolina, South Dakota, Tennessee, Utah, Vermont, Wisconsin, Wyoming
Non metro Colorado, Connecticut, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Texas, Virginia, Washington, and West Virginia

Zone C Pay Range

• $93,500 – $110,000 USD

Compensation & Benefits

Base Salary: The range listed above reflects our standard pay scale and actual pay will vary based on work location, job level, job-related knowledge, skills, and experience.
Total Rewards: In addition to base pay, this role may be eligible for bonuses, commissions, or equity. SmithRx offers a variety of benefits to help you live well, including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance and 401(k).
Individual offers are tailored to your geography, experience, skills, and education. Your recruiter can share more specific details during the hiring process. In the meantime, feel free to explore our comprehensive benefits here.