Business Analyst, Information Systems at University Support Services, United States

The Business Analyst, Information Systems is responsible for evaluating business processes, identifying needs, and developing strategies to maximize efficiency and opportunity. Serves as a liaison between business stakeholders, IT, and third-party platforms to drive delivery of scalable solutions aligned to institutional priorities.

The Business Analyst will provide functional support with a primary focus on the student academic journey, supporting systems and processes that span recruitment, admissions, enrollment, academic progression, retention, and graduation. Ensures technology solutions directly enhance the student experience and institutional outcomes.

The Business Analyst oversees the management of data integrity, provides training, and documents business processes and procedures. The Business Analyst maintains advanced knowledge of University system functionality, analyzes business processes/procedures, and identifies dependencies and implications of change to various functional areas and integration points with other systems. The Business Analyst communicates and coordinates effectively and professionally with subject matter experts and business leaders to ensure accurate understanding and full user acceptance of system configurations. The Business Analyst will serve as the liaison for capturing and sharing detailed and nuanced information between related business and academic units, technical and non-technical teams. While providing primary direct support to student journey divisions, the Business Analyst will fluidly pivot and support other University departments as needed to contribute to the University success across both academic and operational functions. The Business Analyst will work with cross-functional teams and alongside other Business Analysts.

Essential Functions

• Work with business stakeholders to identify, plan, and implement innovative technology solutions and business process improvements that meet functional area needs and support the Organization’s objectives for recruiting, retaining, and graduating students
  
• Provide guidance and hands-on support of the Organization’s application systems and technologies within area of responsibility, including troubleshooting issues in production environments
  
• Oversee the integration of third party and cloud-based service providers
  
• Support the institution’s technology-based security compliance efforts
  
• Evaluate and recommend the use (or removal) of certain technologies based on situations specific to Organization’s business and operations
  
• Facilitate business process decisions based on strategic importance, cost, ROI and impact to the business (students, faculty and staff) and central support functions (in operations, finance, HR, etc.)
  
• Define scope and objectives of business requirements, including documentation of requirements (i.e. use cases) and translation into system requirement specifications
  
• Lead requirements gathering sessions and create process flows and current/future state documentation
  
• Evaluate existing academic and operational flows and define the “as-is” process models, and then define “to-be” process models for academic process re-engineering initiatives
  
• Plan and manage the release and delivery cycles for continue improvement initiatives
  
• Track and communicate status of continual improvement initiatives
  
• Maintain and nurture relationships at all levels of the organization from campus staff to senior leaders
  
• Collect and analyze data for potential academic expansion
  
• Identify specific business opportunities
  
• Influence stakeholders to support business projects
  
• Test business processes and recommend improvements
  
• Create documentation and manuals to include UAT testing scripts
  
• Other duties as assigned
  

Essential Knowledge, Skills& Abilities

• Experience managing and/or delivering IT solutions
  
• Strong analytical skills and ability to think outside the box
  
• Ability to evaluate multiple solutions to business problems and describe pros/cons for each
  
• Experience with configuration and support of CRM, LMS, and SIS systems
  
• Detail-oriented
  
• Ability to work in a fast-paced environment
  
• Ability to frame decisions based on key organizational metrics such as business impact, ROI, etc.
  
• Excellent oral and written communication skills
  
• Ability to communicate technical items in a manner that allows the most non-technical person to understand
  
• Ability to translate business needs into technical requirements
  
• Demonstrated ability to lead initiatives within a technical and non-technical setting
  
• Demonstrated ability to work with and communicate effectively with individuals at all levels of the organization
  
• Experience acting as the liaison between academic stakeholders and IT staff
  
• Experience within the systems development lifecycle
  
• Strong project management skills
  
• Desire to work as part of a team
  
• Ability to work on multiple projects simultaneously and adjust priorities based on institutional need
  
• Desire for continual professional growth and self-motivation to achieve goals
  
• Ability to set and meet aggressive deadlines and be responsive to planned and ad hoc requests.
  

Qualifications

• Bachelor’s degree
  
• Experience with higher education preferred
  
• Experience with CRM system SalesForce is required
  
• Experience as a business analyst, consultant and/or project manager with an information technology background preferred
  
• 2+ years’ experience of delivering enterprise information technology solutions
  
  

Hours and Travel

• Flexible hours required to implement strategy, enterprise initiatives and execute deliverables
  
• Must be flexible in logging in early, working late or during non-work hours as needed
  
• May require some international travel for enterprise initiatives and team collaboration

The anticipated salary range for the Business Analyst, Information Systems is $86,000 – $95,000 per year. The final salary offered may vary and will be determined based on factors such as job-related knowledge, skills, experience, location, and education of the successful candidate. This information is provided per NYS local law.

We Are

·       Student Centric: We approach every task with a focus on supporting our students to achieve their lifelong learning goals in a safe, vibrant and welcoming environment.

·       A Global Community: We are one team with an international outlook welcoming the strength in our diversity and the value each of us brings to what we do.

·       Accountable: We take responsibility for our actions by being responsive, resourceful and respectful in delivering on our commitments with integrity and the highest ethical standards.

·       Collaborative: We support and empower one another through open communications, cooperation, sharing knowledge and taking time to always listen and show we care.

·       Committed to Excellence: We take pride in our ongoing pursuit for continuous improvement through creativity, rigor and best practices to produce meaningful outcomes.

About University Support Services, LLC
University Support Services LLC (USS) is an affiliate of St. George’s University (SGU), a leading provider of international medical education. SGU students and faculty come from 151 countries to the island of Grenada, located in the West Indies. Our purpose is to support SGU to deliver best in class education for all SGU students. We put a special focus on the growing global need for diverse high-quality medical and healthcare professionals. USS is pivotal in positioning SGU as a premiere medical degree institute through its student-facing as well as functional support teams.

USS is an equal opportunity employer. As such, it is company policy to fill positions with qualified candidates regardless of race, color, sex (including sexual orientation and gender presentation), age, religion, ancestry, national origin, citizenship status, pregnancy, marital status, medical condition, genetic information, disability, status in the Uniformed Services of the United States (including veteran status) or status as a victim of domestic violence, except where there is a bona fide occupational qualification. This policy protects applicants and employees from discrimination in the hiring process.