Before you apply: Here is an interview Q&A for you: Click here

NOTE: Here is why some companies may not hire you.

Card Operations Officer at Kuda, Lagos, Nigeria

We are looking for an enthusiastic Card Operations Officer to support the card issuance & vendor management processes.

Responsibilities

Card Issuance and Management:

• Coordinate the entire lifecycle of card issuance, from receiving and processing card requests to ensuring timely production and delivery of physical cards to customers.
• Collaborate with internal teams and external card vendors to manage card inventory levels, ensuring an adequate supply of cards to meet customer demands.
• Address any issues related to card personalization, printing, and quality control to ensure that customers receive cards that meet our quality standards.
• Stay updated on the latest card production technologies and industry trends to continuously improve the card issuance process.
• Compliance and Risk Management:
• Ensure strict adherence to relevant regulations, industry standards, and card network rules such as PCI DSS.
• Support internal and external audits by providing documentation, data, and insights related to card operations and compliance efforts.
• Contribute to the development and maintenance of internal controls that mitigate operational and compliance risks associated with card operations.

Vendor Management:

• Maintain relationships with external partners and vendors involved in card production, delivery, fraud prevention tools, and other operational aspects.
• Conduct regular vendor performance assessments, ensuring compliance with service level agreements and identifying opportunities for improvement.
• Collaborate with vendors to address any operational issues and drive continuous improvement initiatives.

• Good verbal communication skills – sincere and articulate.
• Ability to multi-task, set priorities and manage time effectively
• Ability to provide accurate information.
• Minimum of 1-2 years’ experience in similar role
• Conversant with Microsoft office tools or Google suites
• HND/B.Sc

Why join Kuda?

At Kuda, our people are the heart of our business, so we prioritize their welfare. We offer a wide range of competitive benefits in areas including but not limited to:

• A great and upbeat work environment populated by a multinational team
• Pension
• Career development & growth
• Competitive annual leave plus bank holidays
• Competitive paid time off (Parental, Moving day, Birthday, Study leave etc)
• Group life insurance
• Medical insurance
• Well-fare package (Wedding, Compassionate and etc)
• Perkbox
• Goal – employee wellness app
• Award winning L&D training
•  We are advocates of work-life balance, working in a hybrid in office schedule

Kuda is proud to be an equal-opportunity employer. We value diversity and anyone seeking employment at Kuda is considered based on merit, qualifications, competence and talent.

We don’t regard colour, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.