Job Purpose

Responsible for providing Support and Administration of the Bank’s signature applications (Salesforce, DSX, Robotics and Omni-Flow) and Services (UNIX) used by the Production for business continuity.

COE Application Support Officer at Stanbic IBTC Bank

Key Responsibilities

• Providing capacity planning, monitoring, and maintenance of the Bank’s signature applications (Salesforce, DSX, Robotics and Omni-Flow)
• To maintain production environments relating to online services. This will include development, DR and production for the signature applications (Salesforce, DSX, Robotics and Omni-Flow)
• To ensure that applications are maintained in a manner that supports the delivery of services to signature applications (Salesforce, DSX, Robotics and Omni-Flow), resilience, and performance
• To ensure standards and guidelines are applied and maintained across signature applications (Salesforce, DSX, Robotics and Omni-Flow) for administration, deployment and monitoring over a range of platforms that largely comprises Bank standard Process flow. This includes applications, web server components and databases
• To ensure signature applications (Salesforce, DSX, Robotics and Omni-Flow) and services processes and outputs are error free and complete, identifying faults and issues and recommending appropriate paths to resolution, and fixing as appropriate
• Ensuring appropriate contingency/workaround procedures are in place for process failure or defect pending resolution ensuring business continuity
• Managing change control (CR) implications for designated Applications
• To ensure that signature application (Salesforce, DSX, Robotics and OmniFlow) are maintained in a manner that supports the delivery of services, resilience, and performance

Minimum Qualification and Experience

• First degree
• Microsoft Office (Word, Excel, PowerPoint and Outlook), Oracle SQL, AIX, ASP.NET, JavaScript, Working knowledge of integration platforms, Queue Manager
• Java, C++, ASP.NET, JavaScript, HTML, CSS, Php, AIX/UNIX
• Minimum of two years relevant industry experience in the Support and Administration of the Bank Line of Business Applications (Peripheral Applications) and Services (UNIX) used by the Production for business continuity.