Lodgify is a fast-growing startup focused on building vacation rental software that enables property owners and managers to independently manage and market their business online. We are an international team of more than 200 people and 50 different nationalities in the heart of Barcelona, and we’ve been featured twice in Wired’s 100 Hottest European startups list.

At Lodgify, we’re on the lookout for a Connectivity Specialist to join our team in LATAM!

As a specialist in OTAs’ connection, you will need to assist the customers to connect Lodgify with the main reservation platforms integrated with Lodgify. You will need to learn how each connection’s type works, know their features inside & out, becoming a connections expert. You will use that expertise to advise our customers on how to successfully connect Lodgify with the other OTAs, allowing them to save time and money using our integrations.

Moreover, in case of connection issues, you will take initiative in finding the root cause and solve it whenever possible, by investigating the problem while assisting the customers. You will also be in charge of collecting / escalating customer feedback to relevant departments. You may also help the support team with support requests.

⭐What you will be doing :

• • Provide information and advice to users on our connection types.
  • Proactively connect with clients to troubleshoot technical issues.
  • Take appropriate action and guide as needed to solve issues.
  • Respond to incoming requests for assistance via email or phone.
  • Ensure nothing but excellent service and a high level of customer satisfaction.
  • Maintain client relationships through product support over the phone, chat, email, and screen sharing.
  • Report customer’s feedback/issues to relevant departments & follow up.

⭐Requirements

• • Excellent English and Spanish both written and spoken (Having any other languages aside from these would be a great advantage).
  • Availability to work day shifts and weekends with a monthly rotation.
  • Positive attitude and sense of responsibility.
  • Ability to deal with difficult situations in a polite manner and solution- face mind.
  • Eager to learn about technology
  • Ownership & follow-up.