Website NightOwl Consulting
Description
Job Title: CRM Assistant
Responsibilities
- CRM Management:Â Oversee and manage our CRM system (Acculynx), ensuring that all data is accurate, up-to-date, and efficiently organized.
- Data Accuracy:Â Conduct regular audits of the database to maintain data integrity and identify areas for improvement.
- Lead Tracking:Â Monitor and manage the progression of leads through the CRM system from inception to completion, ensuring that all necessary steps are followed.
- Team Support:Â Provide support to sales and production teams by addressing CRM-related issues, generating reports, and facilitating communication between departments.
- Accountability:Â Help enforce system usage best practices and hold team members accountable for their roles within the CRM system.
- Optimization:Â Identify opportunities to optimize CRM workflows and suggest improvements to enhance efficiency and effectiveness.
Skills, Knowledge, and Expertise
- Experience:Â Previous experience with CRM systems, preferably Acculynx, is highly desirable. Experience within the Home Services industry is a plus.
- Technical Skills:Â Proficiency in database management, data entry, and reporting. Strong knowledge of CRM functionalities and best practices.
- Attention to Detail:Â Exceptional attention to detail with a commitment to maintaining high standards of data accuracy.
- Analytical Skills:Â Ability to see the big picture and understand the entire lead lifecycle within the CRM system.
- Communication:Â Strong communication skills with the ability to collaborate effectively with team members and provide clear guidance.
- Problem-Solving:Â Adept at identifying problems, troubleshooting issues, and implementing solutions to optimize CRM usage.
Benefits
- Above market salary
- HMO on Day 1 for principal and two dependents
- Government-mandated benefits
- Performance-based Incentives
- Quarterly Company Events
- In-depth training for career growth
- Great Company Culture and HR experience
- 1,000 PHP De Minimis
- Equipment and software provided
About NightOwl Consulting
NightOwl Consulting was born from the desire for more! As prior clients of a BPO, we found ourselves struggling with support, understanding of our business industry, and the treatment of our global family… from this, NightOwl Consulting was born. Our mission is to connect companies with world-class talent with the overall vision to build a global family that aspires to reach its highest potential.
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To apply for this job please visit nightowl.pinpointhq.com.
