Customer Care Representative (Night Shift)

Job Description:

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company’s new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Accurately record and update customer information on call, across necessary internal platforms or applications.
• Make accurate bookings for customers.

Requirements:

• Candidates should possess a Bachelor’s Degree / HND in relevant fields with 1 – 2 years of work experience
• Candidate must be fluent in English.
• Must be willing and available to work the night shift
• Candidate must be a Computer literate who is able to handle basic Microsoft packages
• Candidates must also have an excellent sense of priorities.
• Candidate must have good analytic skills
• Candidate must be able to work with little or no supervision.