Customer Fulfillment Associate

We looking for a highly motivated individual to join our team as a Customer Experience Fulfilment Associate.

Responsibilities

• Customer Service – Provide an amazing experience for customers embodying our brand values
• Order Fulfilment – Ensure all orders/returns are properly picked, packaged, processed and documented in a timely manner
• Inventory Control – Manage stock inventory, Process inventory in adherence to our customer Quality Assurance policies
• Returns Processing – Processing returns, ensuring proper quality inspections. Requires a thorough understanding of health and hygiene standards
• Continuously look for areas of improvement and communicate improvement opportunities to leadership as appropriate
• Keep warehouse organized and reorganize product locations so fast-moving products and products that frequently ship together are most accessible
• Keep up with advancements and changes in the industry and develop an understanding of how new technologies can be leveraged to provide business solutions

Qualifications

• 1+ years of experience in office support, fulfillment, shipping, or inventory management
• Highly organized, detail-oriented and efficient
• Excellent interpersonal skills and superior customer service attitude
• Strong communication skills, both written and verbal
• Problem solver with excellent can-do attitude
• Experience with CRM software is a plus
• Startup experience is a plus

Benefits

• Competitive salary
• 20 days paid annual leave
• Health Insurance
• Company contributed Pension Plan
• Opportunities for paid industry events and conferences
• Stock options