Description

Job Title: Customer Service Officer

Responsibilities

• Managing of incoming calls, processing of order and adequate resolution of customer’s complaint
• Build trust and sustainable relationships with customer’s accounts through effective interactive communication
• Keep records of customer interactions, process customer accounts and file documents
• Provide information about a company’s special offerings and up-selling related products.
• Escalating all complex challenges or complaint of customer to Head of Department for adequate resolution.
• See to confirmation of invoice and payment from Customers
• Updating of Customer’s record and providing accurate and detail report on daily activities.

Qualification and Experience

• HND / Bachelor’s Degree in Mass Communication, Business Administration or any related field of study.
• 1-3 years of experience in the same role.
• Familiar with use of ERP and CRM.
• Highly proficient and possess adaptability to other role.
• Good at operating system especially report writing and Excel usage.

Method of Application
Interested and qualified candidates should send their CV in PDF  Using the Job Title as the subject of the email.

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