Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

You Will:

• Deliver an elevated customer experience while providing technical support via phone, email or chat
• Spend the majority of your day (90%) talking to our customers over the phone & through chat or email tickets meeting the team’s Service Level Agreements in a timely & professional manner
• Provide creative solutions to questions, complaints, or concerns with knowledge of Square eCommerce tools and services.
• Utilize multiple resources and internal tools to provide advanced support.
• Understand the needs of our sellers by assisting and supporting technical and business requests.
• Offer and sell additional products and services that help our customers reach their goals. This includes, but is not limited to: launching a new website, accepting orders online, adding online payments, integrations, and more!
• Deliver value to the company through customer conversion, retention, and cross selling of our products

You Have:

• 1+ years of support experience with phone, online chat, and email platforms
• Experience working in a remote environment
• Technical knowledge with internet technology, website creation, and products
• Experience with Ecommerce (payment security, risk management, and cross-product integration) and marketing
• Sales experience with online products and services
• Experience in multi channel customer support
• Ability to type at least 40 WPM
• Ability and desire to  as many customers as possible each day