As a Customer Success Associate, you will play a crucial role in ensuring our customers achieve their desired outcomes through the use of Simbe’s products and services. You will support the Customer Success team in managing customer relationships, driving product adoption, and ensuring overall satisfaction. This is an excellent opportunity for an individual looking to grow their career in customer success with a fast-growing company.

Responsibilities

• Customer Engagement: Assist in onboarding new customers and ensure a smooth transition from sales to customer success. Regularly engage with customers to understand their needs and provide solutions.
• Adoption and Training: Support customers in understanding and utilizing the full potential of Simbe’s products. Conduct training sessions and provide resources to enhance product adoption.
• Issue Resolution: Act as the first point of contact for customer inquiries and issues. Work closely with the support team to resolve customer concerns in a timely and efficient manner.
• Relationship Building: Foster strong relationships with key stakeholders within customer organizations to ensure long-term satisfaction and loyalty.
• Feedback Gathering: Collect and analyze customer feedback to provide insights to the product and engineering teams. Contribute to the continuous improvement of Simbe’s offerings.
• Reporting and Documentation: Maintain accurate records of customer interactions and update internal systems. Prepare regular reports on customer success metrics and progress.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field.
• 1-2 years of experience in customer success, account management, or a related role in the technology sector.
• Strong communication and interpersonal skills, with the ability to build relationships with customers and internal teams.
• Empathetic and customer-centric mindset, with a proactive approach to problem-solving.
• Familiarity with Jira and Salesforce is a plus.
• Ability to work independently in a remote environment and manage multiple tasks simultaneously.

$32 – $35 an hour

The base salary offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including equity compensation, in addition to a full range of medical, financial, and/or other benefits. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

At Simbe, you will be at the forefront of retail innovation, working with cutting-edge AI and robotics technologies to transform retail operations. Our culture is dynamic, inclusive, and driven by a passion for improving the way retailers operate and serve their customers. Join us to be a part of a team that is not only reshaping the future of retail but also offering immense value to our clients worldwide.

Simbe Values: R. E. T. A. I. L.

Result Driven – We are customer-centric and results-driven. We strive to create immense value for our team, partners, customers, and investors.

Empathetic – We are sensitive and mindful. We support each other in challenging times, both professionally and personally.

Transparent – We highly value open communication internally, and with our partners and customers. We are receptive to feedback.

Agile – We are agile and always eager to learn. We quickly adapt to changes and customer needs.

Innovative – We are bold and innovative, with an intense focus on product design and user experience.

Leaders – We strive for excellence. We are accountable, the best at what we do, and leaders in our field.