Website Plate IQ
Description:
Job Title: Customer Success Manager
The Role
As a Customer Success Manager, you work at the cross-functional intersection of our organization. In this role, you sit at the vanguard of our growth and expansion mandate, with a diligent eye towards net retention targets and overall client health. Here, you are responsible for nurturing and growing relationships with our Mid-Market clients, driving revenue and ensuring customer success through an integrative, holistic understanding of your clients’ needs.
CSMs act as an advocate for clients within the organization, conveying their feedback, needs, and concerns to relevant teams. Further, they leverage customer feedback and insights to drive improvements in products, services, or processes, aiming to reduce churn and increase customer satisfaction.
Your focus will be to drive customer value and optimize account plans to achieve your team expansion targets.
Successful candidates will be self-assured and methodical, with an analytical and data-driven mindset.
What You’ll Do Customer Success Manager
Be a Solution-Oriented, Driven Leader, managing a portfolio of Mid-Market customer accounts, building and maintaining strong relationships with key stakeholders, including C-level executives, finance teams, and operations teams.
Demonstrate self-directed problem-solving abilities to:
- Develop and execute account plans and strategies to drive revenue growth and achieve sales targets.
- Identify and exploit upsell and cross-sell opportunities within existing customer accounts to maximize revenue potential.
- Collaborate with internal teams, including Sales, Customer Success, and Product, to ensure customer satisfaction and resolve any issues or challenges.
- Manage regular business reviews with customers to review performance, identify opportunities for improvement, and present new products or features.
- Collaborate with the marketing team to develop and implement account-based marketing strategies to drive customer engagement and retention.
- Incorporate a proactive problem-solving approach into your daily responsibilities, ensuring that challenges are met head-on, and solutions are effectively implemented to achieve our business goals.
What You’ll Need
- Empathy, emotional intelligence, and an innate curiosity to learn and grow
- Excellent communication and interpersonal skills, with an ability to build rapport and relationships with customers at all levels of an organization.
- Strong negotiation and persuasion skills, with the ability to effectively present and sell complex solutions to customers.
- Ability to work independently, take ownership of accounts, and manage multiple priorities in a fast-paced, dynamic environment.
- Minimum of 2 years of experience in Customer Success Roles, preferably in the software/SaaS industry
- Experience in the restaurant or hospitality industry is a plus!
What’s in Your Toolkit?
- Proficiency in using CRM software (such as Salesforce) and other sales tools to manage and track customer interactions and sales activities.
- Knowledge of financial and accounting concepts, including understanding of restaurant accounting practices and systems.
- Ability to understand and communicate technical features and functionalities of Plate IQ’s software products to customers.
- Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
A Recipe For Total Rewards
We care deeply about making Plate IQ an incredible place to work and invest a significant amount of time and energy into creating and maintaining a company culture that provides our team with a generous level of support whilst inspiring them to do their best work.
The specific benefits/perks we offer are continually evolving, but currently include:
- Compensation: $65K – $85K
- Work from home in an energetic remote-first environment that supports flexible working hours and understands work-life balance.
- Competitive salary based on skills & experience.
- Medical, Dental, Vision and other Company-Subsidized Benefits for you and your family.
- Employer sponsored 401(k) with company match.
- Paid Time Off (and the encouragement to use it).
- Annual company retreats.
- Promote from within philosophy.
Beyond the tangible benefits though:
- You will be part of a growing team, at a pinnacle moment of scale for the business, and experience the excitement of working in a startup where each action makes a huge difference.
- You will have the agency to solve difficult problems creatively, the freedom to explore work that inspires you, and infrastructure to ensure you’re constantly challenged and developing.
- You will work with sharp, passionate teammates solving some of the most unique challenges and positioning our product as a premier finance automation solution.
- Our commitment to empowering a diverse and inclusive workforce, celebrating differences, and creating a safe space for our employees to bring their whole selves to work is second to none.
- We are transforming entire industries using innovative technology including Artificial Intelligence, Payment Tech, and Neural Networks.
- Our leaders lead with a people-first approach; inspiring excellence, nurturing ideas, and finding creative ways to eliminate obstacles for cultivating growth.
- We truly love what we do and who we do it with – and we think you will too!
To apply for this job please visit plateiq.pinpointhq.com.
Customer Success Manager at at Plate IQ, United States (Remote)
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