About the job

Location: Longueuil, QC —Currently working from home

mdf commerce Inc. is an international team of approximately 650 experts who develop a broad set of SaaS solutions to optimize and accelerate commercial interactions of its B2B and B2G customers.Working in the ecommerce sector, we are currently looking for a Customer Success Manager to join our team at k-eCommerce .What will your main responsibilities look like? In This Role, You Will Be Led To

• Owns the customer relationship;
• Manages customer projects within budget and timelines;
• Communicates and tracks project progress with the development team;
• Proposes innovative solutions to meet business needs;
• Provides customers with the knowledge needed to make best use of the solution;
• Identifies growth opportunities within assigned accounts.

What elements of your professional background will be necessary and useful in this role?

• Strong interest in developing technical knowledge and expertise;
• Dynamic, energetic and in solution mode;
• Very good interpersonal skills and likes to share his opinion;
• Knowledge of Ecommerce technological ecosystems;
• Very good English and French language skills, both oral and written, due to frequent interactions with English and French speaking internal and external colleagues and partners across Canada (and elsewhere if applicable);
• Minimum 2 years of experience in a similar position;
• SAAS project management experience;
• Experience with JIRA, Zendesk and/or other support and project management systems;
• Ecommerce deployment experience;
• Experience with an ERP Wis, an asset;
• Experience with an ERP, an asset.

We still have a lot of other things to offer you! : https://www.mdfcommerce.com/web-it-careers-en.jspThank you for your interest in mdf commerce. However, only selected candidates will be contacted.mdf commerce subscribes to a program of equity and equality in employment.