Customer Success Manager at Mekari, Remote (Indonesia)

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Mekari is Indonesia’s no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex- we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey, we have reached over 1 million platform users, and we’re not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia’s software standard.

Job Description:

• Maintain high levels of customer engagement (including on-site meetings) with a focus on customer satisfaction and loyalty
• Work with accounts proactively to drive product adoption, as well as act as the voice of clients
• Proactively spot and correct any issues that could affect customer satisfaction or retention
• Facilitate periodic reviews with customers, determining new requirements and further success through engaging and consultative discussions
• Continually gather feedback from our clients, then work directly with our product team to provide input on the product roadmap

Requirements:

• 3+ years of relevant experience, prior experience in account management roles in SaaS companies is a plus
• Background in Accounting, Business, Marketing is background preferable
• You’re driven: No one needs to push you to excel; it’s just who you are
• Eager to learn, adapt, and perfect your work, you seek out help and put it to good use
• You want to help and serve our customers: They win, so you win
• Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention
• Process-driven, empathetic, and a great communicator
• Excellent problem-solving abilities and consultative skills
• Loves working with clients and thrives on customer satisfaction and loyalty
• Ability to work collaboratively with

What You Will Get:

1. Competitive salary + daily allowance.
2. Premium private health insurance (outpatient, inpatient, maternity, dental).
3. Early access to salary + flex installment (employee loan) via Mekari Flex.
4. Allowance for sports activities and glasses/contact lenses.
5. Flexible working hours with a hybrid work culture.
6. Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor’s note.
7. Notebook Ownership Program.
8. Strategic office location, accessible by MRT.
9. Friendly and dynamic work environment.
10. Opportunity to build impactful solutions with Indonesia’s no. 1 SaaS company.