Customer Success Manager

Company Description

Designed specifically for home care providers, Unique IQ’s care management software digitises the organisation and delivery of care services, streamlining a huge array of administrative processes. By increasing efficiencies, our home care software helps customers provide better outcomes for clients and a more fulfilling work environment for customers so that they can focus on the most important thing – care.We are looking for an exceptional Customer Success Manager who will help with driving our world class customer service and provide an exceptional customer experience.A cultivator of relationships, you will work very closely with a portfolio of customers to build deep relationships by handholding them throughout the user journey. You will understand their needs, engage them with the product and provide industry knowledge, technical savviness and collaboration.You will provide a seamless training and implementation pathway delivering training which is engaging and demonstrates value.You will collaborate with the sales, marketing and delivery teams to interchange data and intel to further improve our feature set and sector knowledge

Job Description

• Creating an engaging onboarding process
• Training either on site or remotely delivering a solution led proposition
• Educating customers and improving customer experience
• Driving customer expansion and increasing lifetime value
• Collecting valuable customer feedback and sharing internally to help us improve functionality to help our customers deliver better care
• Communicating with the sales teams to understand the needs of the customer
• Working closely with the engineering team in order to effectively communicate the needs of the customer and re-enforce the “why”
• Becoming a trusted partner to our customers through experience, knowledge and trust

Qualifications

• Minimum of 2 years in Customer Success or Account Management (Required)
• Well organised and able to effectively manage multiple customers in your portfolio (Required)
• Experience of the care sector (Advantageous)
• Excellent written and oral communication skills (Required)
• Passionate, driven and a self motivator (Essential)