Customer Success Manager

We are looking for someone to provide great service to our clients. Who: Someone with a positive attitude and the drive for continuous improvement who is also very friendly and analytical.

What:

• Maintain Net Promoter Score (NPS) above 70
• Communicate with client, vendors, and colleagues via email, chat (including Skype), and phone to resolve issues and to process orders.
• Respond to all inquiries within 6 hours.
• Receive at least 5 5-star reviews every month Complete 25 hours of continuing education training every year.
• Be available to work 9am to 6pm NYC Time (GMT -5) EST
• Ability to sit at a desk for extended periods

Skills and Experience:

Must Have:

• High Proficiency in Computers – must pass our computer skills test with a score of at least 18.
• Bachelor’s Degree or equivalent 2+ years in customer service
• Proficiency in English – 80% percentile on our English Test Proficiency in Math – 80% percentile on our Math Test
• Excellent phone etiquette

Nice to have:

• High Proficiency in Excel –
• 80% percentile on our Test Customer service experience in Fortune 500 company.

HOW TO APPLY:

1) Send us a voice-recording of 2 minutes talking about yourself or anything you would like2)

Finish our assesment here: sstlinc.topgradingonline.com/job_openings/customer-success-manager-unlimited?utm_campaign=direct_links&utm_medium=job-boards&utm_source=upwork