Customer Success Representative at InAir, Remote (Global)

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InAir is a forward-thinking, fully remote consulting firm with a stronghold in Texas. We are proud experts in Airtable consulting services, partnering with mid-sized to large enterprises. Our mission is to harness the power of low-code platforms, enabling businesses to optimize their workflows, foster collaboration, and achieve ambitious outcomes through Airtable.

At our company, we foster a culture of honesty, responsibility, and accountability. These core values create a successful, innovative, and transparent workplace. Our remote work setting is built on trust, respect, and open communication, allowing team members to shine and grow.

About the role

We are seeking a detail-oriented and proactive Customer Success Representative to join our growing team. This is a part-time, hourly contractor role for candidates based in the Americas, with availability to work during U.S. business hours and maintain strong overlap with our team, clients, and partners.

This role is centered on maximizing client value and driving long-term retention across our active portfolio. The Customer Success Representative will focus on proactively nurturing client relationships, monitoring account health, and ensuring successful renewals.

Beyond client success, this role includes a vital partnerships component, acting as a key liaison to strengthen our collaborative ties with Airtable. The ideal candidate is organized, empathetic, and eager to drive client outcomes within a tech-forward environment.

Key Responsibilities

• Proactively nurture client relationships through regular follow-ups, pulse checks, and strategic check-ins to ensure ongoing satisfaction and success.
• Monitor client health and sentiment, identifying potential risks, gathering actionable feedback, and escalating insights to internal teams.
• Drive successful renewals and long-term retention across our portfolio of active clients.
• Design, distribute, and analyze Customer Satisfaction (CSAT) surveys to continuously improve the client journey.
• Partnerships: Establish and nurture relationships with Airtable account managers and sales representatives through regular, intentional outreach, coordinated with Marketing as part of our broader partnership strategy.
• Facilitate ongoing communication with key partners, ensuring alignment on shared goals and strengthening collaborative ties.
• Maintain accurate and organized records of all client interactions, account health metrics, and partnership outreach within internal systems.
• Collaborate closely with internal teams (Delivery, Product, Operations, and Marketing) to advocate for client needs and align on partnership initiatives.
• Participate in team syncs to provide updates on client sentiment, renewal status, and partnership engagement metrics.

Qualifications

• 1–2 years of experience in a customer success, account management, client services, or partner relations role, ideally within a tech or SaaS environment.
• Proven ability to build, maintain, and grow professional relationships with external clients and key stakeholders.
• Comfortable working with CRM and collaboration tools (e.g., HubSpot, Slack, ClickUp).
• Familiarity with data management platforms such as Airtable is a strong plus.
• Exceptional written and spoken English (C1–C2 level).
• Strong written and verbal communication skills, with the ability to confidently lead client check-ins and execute partner outreach.
• Highly organized, proactive, and capable of managing multiple client accounts and partnership initiatives simultaneously.
• A team player with a forward-thinking attitude and genuine care for client outcomes and business growth.
• Based in the Americas and available to work during U.S. business hours, with strong overlap with team, client, and partner time zones.

If you are passionate about building strong client relationships, driving customer success, and contributing to meaningful partnerships in a remote, tech-forward environment, we’d love to hear from you.