Head of Commercial at Dana Air

Job Title: Head of Commercial

Department: Commercial

Reports to: Accountable Manager

Direct Subordinate (s): All Commercial Team

Location: Lagos (LOS)

PRIMARY OBJECTIVES

The Head of Commercial is responsible to drive the performance of the local employees appointed in order

to increase passenger load factors and market share profitably, and to improve yield and contribution.

Monitoring the sales activities at airport and customer service delivery, Responsible for generating maximum

revenue through all avenue and vendors

JOB RESPONSIBILITIES AND ACCOUNTABILITIES

• To ensure clear and practical activity plans are in place and that the results are closely monitored

and analyzed to maximize contribution of the staff.

• To continuously explore areas to generate revenue that will help the territory exceed required targets

• To initiate and maintain regular contact with principal officers in government departments, local and

international companies and travel organizers representing different market segments to ensure

travel where possible

• To provide feedback and recommendations to management on existing products and services,

alternate routes and destinations, changes to existing destinations, the opening and closing of

stations, fares and timings of connections to ensure the strongest possible competitive local position

• To be commercially aware of all issues affecting performance including competitors’ activities that

could ultimately affect

• To maintain and improve local personnel standards and performance to ensure all available and

appointed resources are working at an optimal level.

• To develop a strong sense of teamwork locally, demonstrating shared goals and values with

appointed representatives and business partners.

• To manage all local resources to ensure optimum utilization and to ensure expenditure remains within

pre-determined budgetary levels

• To ensure all customer feedback/complaints are promptly addressed and service recovery done in a

timely manner

• To manage members account and updating records to avoid duplicity.

• To manage and properly record and credit members account with miles for used ticket not include

their membership number during booking process and those newly enrolled.

• To initiate possible ideas, marketing strategies on creating new Promo’s to enhance revenue

• To monitor corporate sales online (Daily, Weekly and Monthly) analyzing their performance

• To follow up on sundry debtors and ensure the timely collection of invoice Payments from Corporate Accounts

• To send emails on fare notification, new route, and any changes in corporate

• To supervise corporate booking with reservation team and issues with Accounts team

• To network and build new contacts at corporate events (Coordinating with Media Team)

• To prepare the weekly and monthly reports from the Avaya system regarding the calls received, missed and abandoned calls. Report to be sent to AM

• To check and verify daily email reverts on the Contact, Call center and Reservation

• To escalate any mail to be handled, along with the legal issues and threats from different pax or even

from the CPC and CPD/FCCPC or NCAA to be handled on a daily basis, delay in the same attracts penalty

• To ensure refunds for escalated cases to be paid on priory by the Account Team

• To monitor FOC tickets and issuance of the same to be checked as per the agreements of approvals shared with media team or any other parties

• To check daily reports such as CCDR and TSR and ensure accuracy

• To handle feedback forms from Cabin services and ensure passengers are contacted via mail or call where necessary.

Key Result Areas:

• Maximize contribution of staff

• Maximize revenue generation through all possible channels

• Maintain relationship with concerned parties to ensure travel where possible

• Feedback and recommendations to management

• Manage local resources to ensure optimum utilization

 

Qualifications / Education: Minimum of a Degree in Economics or Social Sciences or equivalent

Experience: Must have 5-year managerial experience with relevant working experience as Commercial and Revenue

Management and 3 years in the Aviation sector

 

DAL Person Behavior:

Teamwork and Collaboration Synergy: be innovative by taking advantages of opportunities by working with

others, building strategic relationships towards result deliverable.

Integrity: Self-motivated focused on quality outcome using strategic plans to address customers inquiries and

demands while maintaining transparence and equality.

Safety: To maintain the highest standards of safety throughout our operations by fostering a safety culture among

our staff and station.

Respect: To recognize the need for development that meets the various needs of our customers and staff, while

improving on diversity and inclusion program.

Excellence: To consistently appraise current practice both at current task and team deliverables while adopting

legal and best practice.

WORKING RELATIONSHIPS

Admin Unit

Ground Operations Unit

Cabin Services Unit

Commercial Unit

Operations Unit

IT Unit

Human Resources Unit

Security Unit

Account Unit

Audit Unit

Engineering Unit

Flight Operations Unit

 

Skills Required:

Recording Keeping

Planning and Coordination

Proficiency with the use of Computer

People skills

Teamwork and Collaboration skills

Ability to work with Microsoft office suit and software

Leadership with experience

Proficiency in English – speaking and writing

Organizational know-how

Ability to solve problems proactively

Adherence to procedures and policies

If you meet the above requirements, please send your updated CV to
vacancies@flydanaair.com