This role requires the ability to build and maintain strong relationships both internally within Topia and externally with customer contacts. You will be responsible for the planning, technical management and coordination of your projects and will have overall accountability for ensuring projects are completed successfully.

The ideal candidate is organized and detail oriented, able to collaborate effectively to get things done while providing an excellent customer experience in a fast paced and constantly changing environment. A highly customer-centric, responsive and proactive approach is required. Expertise in the Talent Mobility industry is a definite advantage.

Responsibilities

• • Documentation of project progress as per project management best practices (meeting minutes, project plan updates, weekly status reports)
  • Technical solution validation via customer workshops
  • Development and management of implementation project plans
  • Successful technical solution delivery to the customers
  • Management of solution gaps and customer expectations
  • Gather and assess customer requirements versus technology and capabilities
  • Resolve technical issues related to implementation
  • Facilitate user acceptance testing, training and customer go live
  • Manage transition of customer to Customer Success and Technical Support teams post go live
  • Manage several software deployment projects in parallel
  • Coordinate and/or manage internal and external resources, both technical and non- technical
  • Understand customers’ needs and work with the Topia team to advise customers on how to best leverage Topia technology and services to achieve their goals
  • Set clear customer expectations and manage scope of projects
  • Complete projects on time and on budget while delighting customers
  • Contribute to continuous improvement of Topia’s project management practices and documentation

About You

• • Written and spoken fluency in French
  • Experience in a client facing role, preferably at a SaaS company
  • Demonstrated client empathy; ability to de-escalate tense situations
  • Customer advocacy
  • High proficiency in Microsoft Excel & PowerPoint
  • Ability to understand and communicate high level technical concepts related to software configuration and platform integration
  • Ability to effectively manage multiple projects at the same time
  • Acute attention to detail, pride/ownership of work product
  • Excellent communication