About Eden

Founded in April of 2019 and based in Lagos, Nigeria, Eden is a trusted services platform for people to receive their domestic services. Whether it’s cooking, cleaning, laundry, or any combination of services, Eden allows people to receive their services on a recurring basis while we manage their schedule and the execution of the services. We promote a culture of trust, accountability, and excellence through our product, brand, and, most importantly, our people.

Creating a world where anyone can schedule services on an app and then not worry about them being done requires a foundation of trust. Trust that is earned by deep knowledge, clear thinking, and consistent delivery on promises.

At Eden, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique products and excellent team open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box – take the chance and shape the tech future together with us!

Job Description

The Marketplace Vendor Coordinator is in charge of ensuring that every vendor has a smooth onboarding process and experience on Eden’s platform, and will ensure that vendors deliver quality products on time, while also ensuring that Eden’s customers get the best value possible. The Marketplace Vendor Coordinator will work directly with vendors to negotiate deals or resolve issues. This person will be working closely with the Operations Lead to ensure that vendor feedback is utilized to enhance the vendor program.

The Marketplace Vendor Coordinator will also be confirming that all orders placed on Eden’s platform are fulfilled as well as holding vendors accountable for any operational gaps.

Job Responsibilities

• Vendor Onboarding
• Order Fulfillment
• Managing contracts & SLAs
• Vendor Performance Management
• Vendor Support
  • Vendor order volumes growth
  • IT Support
  • Payments

Job Specification/ Qualification

Knowledge

• Familiarity with marketplace operations from order placement to fulfilment
• Functional experience in partnership/account management and strategy
• Payments expertise with a wide perspective on all elements of payments such as payment processing, technology, payment facilitators & other intermediaries, etc
• Supply chain optimization for vendor procurement

Skills

• Technology skills to track orders
• Collaboration skills
• Onboarding skills
• Technical support skills for payment, IT & procurement

Abilities

• Communication skills to convey information in reports, meetings, and status reports
• Data analysis, critical thinking, and research to establish new platform systems
• Strong execution mindset

Experience

• Must have a minimum of 5 years of experience managing vendors
• Must have account management experience
• Must have onboarded and managed at least 100 vendors during the course of your work experience

Benefits

• Comprehensive family healthcare
• 20 paid vacation days + public holidays
• We offer 90 days of maternity leave and 30 days of paternity leave as part of our parental leave benefits. Our adoption leave policy follows the same arrangements
• Team-building activities and social events
• Flexible access to salary earned
• 15% discount on all Eden subscriptions
• Great colleagues & an amazing work culture
• Oh, and a chance to 10x the quality of life of Nigerians