Description

Job Title: Operations Officer

RESPONSIBILITIES AND ACCOUNTABILITIES:

• Process sales orders received from the marketing team and ensure accurate documentation.
• Communicate outstanding orders to the logistics team and follow up on truck availability.
• Monitor truck dispatch to ensure journey management protocols are followed for prompt and safe delivery.
• Track product deliveries to customers and proactively address any delays or issues.
• Coordinate with drivers and logistics personnel to ensure smooth execution of deliveries.
• Ensure adherence to all delivery processes, including compliance with safety and regulatory standards.
• Address and resolve any shortages, delivery discrepancies, or disputes that arise.
• Liaise with internal teams and clients to ensure timely resolution of issues.
• Ensure invoices are promptly generated in the ERP system and submitted to clients.
• Verify and reconcile delivery documents with sales orders to ensure accuracy.
• Maintain proper documentation for all transactions related to deliveries and invoicing.
• Prepare and submit daily dispatch reports to the unit head.
• Generate and update a daily truck status report to track fleet availability and utilization.
• Compile and submit a weekly receivables status report for outstanding payments.
• Maintain an organized record of all sales activities and ensure reports are submitted accurately and on time.
• Support the unit head and team in any assigned operational tasks.
• Continuously identify areas for operational improvements and efficiency.

EDUCATION AND WORK EXPERIENCE

• Ordinary National Diploma (OND) in Business Administration, Logistics, Supply Chain Management, or a related field.
• 1-3 years of experience in operations, logistics, or supply chain management
• Familiarity with AGO, Bitumen, and ATK product distribution will be an advantage.

SKILLS AND BEHAVIOR

• Strong coordination and organizational skills.
• Excellent communication and interpersonal skills.
• Proficiency in ERP systems and Microsoft Office Suite (Excel, Word).
• Ability to multitask and handle pressure in a fast-paced environment.
• Attention to detail and problem-solving abilities.
• Understanding of logistics, supply chain operations, and journey management.

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