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Primary KYC Specialist at Growe, Remote (Global)

Growe welcomes those who are excited to:

• Manage the flow of incoming documents for primary account verification;
• Manually process KYC documentation, primarily for clients from Latin America, Southeast Asia and Africa;
• Define the required set of documents for account verification;
• Detect fraudulent activity in identity, payment, and residence documents;
• Adhere to the expected quality control standards for daily tasks, meet target SLAs, and manage workload efficiently;
• Identify primary fraudulent activities and develop effective fraud prevention systems;
• Ensure the completeness and accuracy of data provided by clients;
• Advise clients on missing KYC documents;
• Make decisions on the approval of clients’ KYC documentation;
• Prepare electronic reports;
• Utilize various CRM systems effectively.

We need your professional experience:

• Proficiency in English at an intermediate level or higher;
• Relevant previous experience in the field of customer support/customer compliance/customer experience will be a plus;
• Ability to work within a rotating shift schedule (2/2 schedule: 08:00 – 20:00, 20:00 – 08:00, EET time zone);
• Understanding of basic KYC and AML procedures will be a plus;
• Experience in verifying the authenticity of documents will be a plus.

We appreciate if you have those personal features:

• Responsibility, punctuality, and self-discipline;
• Strong focus on results and consistently exceed expectations for your KPIs;
• Exceptional attention to detail and perseverance;
• Demonstrate a preference for stability and consistency, excelling in routine and repetitive work.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.