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Product Operations Specialist at FairMoney

  • Full Time
  • Onsite
  • Permanent
  • Lagos

Website FairMoney

Product Operations Specialist

Roles and Responsibilities

  • Support tracking of product-related tasks to ensure they are on time.
  • Assist in measuring product performance using appropriate systems, tools, and techniques.
  • Maintain comprehensive product documentation, and keep up to date.
  • Analyze product usage and activity data to identify feature enhancements.
  • Work with the Product Manager to develop processes, accelerate product development and improve customer experience.
  • Collaborating with product managers to develop and execute product strategy and roadmaps, including identifying key performance indicators (KPIs) and metrics to measure success.
  • Carry out transaction reversals and reconciliation.
  • Ensure all customer product related issues and complaints are fixed within 24hrs.
  • Identifying areas of inefficiency in product development processes and implementing improvements to increase efficiency and productivity.
  • Communicating regularly with key stakeholders, including product managers, developers, and , to ensure alignment and buy-in.
  • Analyzing product data and user feedback to identify opportunities for improvement and inform product decisions.
  • Monitor daily operations and address potential issues when they arise.
  • Build processes that meet our business objectives and ensure compliance.
  • Monitor financial data and recommend solutions that will improve profitability.

Requirements

  • You should have 4+ years of working with a high-growth tech company or working in banking/finance-related business areas such as acquiring, payments and so on.
  • Outstanding written and oral communication skills.
  • Excellent product knowledge and operational excellence.
  • Strong understanding of payments and collections products.
  • Experience with different transaction scenarios within the Fin-Tech Industry.
  • Highly customer-centric and good problem solving skills.
  • A strong knack for data.
  • Readiness to provide insight and deliver measurable results for sophisticated products under ambiguous situations in a fast-paced environment.
  • Proficiency in MS Office Suite – Excel

To apply for this job please visit jobs.workable.com.

Product Operations Specialist at FairMoney
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