
Website FairMoney
Product Operations Specialist
Roles and Responsibilities
- Support tracking of product-related tasks to ensure they are on time.
- Assist in measuring product performance using appropriate systems, tools, and techniques.
- Maintain comprehensive product documentation, and keep up to date.
- Analyze product usage and activity data to identify feature enhancements.
- Work with the Product Manager to develop processes, accelerate product development and improve customer experience.
- Collaborating with product managers to develop and execute product strategy and roadmaps, including identifying key performance indicators (KPIs) and metrics to measure success.
- Carry out transaction reversals and reconciliation.
- Ensure all customer product related issues and complaints are fixed within 24hrs.
- Identifying areas of inefficiency in product development processes and implementing improvements to increase efficiency and productivity.
- Communicating regularly with key stakeholders, including product managers, developers, and , to ensure alignment and buy-in.
- Analyzing product data and user feedback to identify opportunities for improvement and inform product decisions.
- Monitor daily operations and address potential issues when they arise.
- Build processes that meet our business objectives and ensure compliance.
- Monitor financial data and recommend solutions that will improve profitability.
Requirements
- You should have 4+ years of working with a high-growth tech company or working in banking/finance-related business areas such as acquiring, payments and so on.
- Outstanding written and oral communication skills.
- Excellent product knowledge and operational excellence.
- Strong understanding of payments and collections products.
- Experience with different transaction scenarios within the Fin-Tech Industry.
- Highly customer-centric and good problem solving skills.
- A strong knack for data.
- Readiness to provide insight and deliver measurable results for sophisticated products under ambiguous situations in a fast-paced environment.
- Proficiency in MS Office Suite – Excel
To apply for this job please visit jobs.workable.com.
Product Operations Specialist at FairMoney
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