Website CME
Description
Job Title: Product Specialist
We are a multinational technology consulting firm. We help companies and corporations scale their operations, achieve technology innovation, elevate their brand and transform their business model.
We are here to challenge the status quo, flip the script, and blur all the lines in order to create customized end-to-end tech solutions, from software to hardware. We are a team of over 500 engineers from around the world with one shared goal: to leverage and crisscross technology, creative thinking, and industry-specific expertise to help our customers become and remain high performers in their industries. Basically, we take care of it all from A to Z.
Our expert engineers have contributed to 8 US patents and developed award-winning innovative tech solutions, serving 80M+ users for over 100 clients worldwide, including top US Fortune 500 companies.
Responsibilities
- Configure client data (across multiple complex systems).
- Continuously expand knowledge of our product line.
- Always deliver exceptional customer service.
- Answer all questions and address all concerns that the customer may have.
- Help customers determine which product is the right choice for them.
- Demonstrate product functionality accurately and completely.
- Accurately communicate all technical specifications.
- Follow up with potential customers.
- Offer related products and services to new customers.
- Management of ongoing customer activity/projects.
- Provide training on our products both internally and to customers.
- Perform customer hardware troubleshooting.
- Assist the customer support team with complex/escalated tickets.
- Management of our technical documentation (Help Center) including writing new articles, editing existing articles.
Requirements
- Strong mastering of the product features.
- Strong written and verbal communication skill
- Highly desired – some photo/video editing skills to be able to produce nice screenshots, product images, customer tutorials, etc
Hey! Boost your skills/chances of getting hired faster. Take short AI courses for FREE – Click HERE!
Before you apply: Here is an interview Q&A for you: Click here
NOTE: Here is why some companies may not hire you.
Hey!! Watch this before you buy the new MTN 5G router. Click here
To apply for this job please visit gotocme.zohorecruit.com.
Product Specialist at CME, Remote (Global)
Share with someone
