Description

Job Title: Project Manager and Implementation Specialist

We’re looking for a dynamic, detail-oriented, and customer-focused Project Manager & Implementation Specialist to join our growing team. This hybrid role combines project management, hands-on implementation, and pre-sales support — ideal for someone who thrives in a fast-paced environment and is ready to grow into a leadership role.

Responsibilities

In this role, you will be responsible for the following:

Project Management & Implementation (80%)

• Lead onboarding and implementation projects for new clients, ensuring on-time and successful delivery.

• Manage project scopes, timelines, resources, and risks, maintaining clear communication with internal teams and clients.

• Estimate implementation costs for both professional services and product solutions, and define project timelines accordingly.

• Collaborate with Product, Support, and Customer Success teams to deliver a seamless client experience.

• Configure and customize the platform based on institutional needs.

• Train end-users and create supporting documentation as needed.

Pre-Sales Support (10%)

• Partner with the Sales team to understand client needs and present tailored solutions.

• Contribute towards RFP/Tender responses and customer requirement gathering.

• Help bridge the gap between sales promises and implementation realities, setting clear expectations.

Leadership Potential (10%)

• Demonstrate strong ownership and initiative, with a view toward growing into a team lead or managerial position.

• Support internal process improvements and help build scalable onboarding methodologies.

• Mentor new hires or junior team members as the team expands.

Requirements

We’re looking for someone with the skills and experience to excel in a fast-paced, dynamic environment:

• 3–5 years of experience in SaaS implementation, project management, or pre-sales (preferably in the education or edtech space).
• Strong organizational and communication skills.
• Ability to manage multiple projects with competing deadlines.
• Comfort working cross-functionally with sales, product, and support teams.
• Empathy for clients and a passion for solving their problems.
• Experience with CRM, project management tools (e.g. Asana, Jira, Trello, Monday, MS project), and SaaS platforms.
• Natural leadership instincts and a desire to grow into a team leader role. Mentoring existing team members on delivering effectively and efficiently.

Nice to Have

• Experience in higher education or working with academic institutions.
• Familiarity with data integration, APIs, or single sign-on (SSO).
• Formal project management certification (e.g., ITIL, PMP, PRINCE2, Scrum Master).

What We Offer

Here’s what we offer to support your growth, well-being, and success at Full Fabric:

• Competitive Salary: We understand the value of top talent and are committed to offering market-leading compensation packages that reflect the expertise and value our team members bring to our company.
• Remote Flexibility: Embrace the future of work with our fully remote working option and experience the benefits of remote work. At Full Fabric, we support your choice to work from a dedicated home environment, ensuring a healthy work-life balance while maintaining a productive and professional workspace.
• Comprehensive Health Insurance: Your well-being is our priority. That’s why we offer comprehensive health insurance to all our team members, ensuring you are protected and have access to the best healthcare options.
• Home Office Budget: We’re committed to helping you create a comfortable and productive workspace at home. We provide a dedicated budget to support you in setting up your home office, ensuring you have everything you need to succeed and perform at your best.
• Professional Growth: At Full Fabric, we’re committed to your professional development. You’ll have opportunities to attend industry conferences, participate in training programs, and access a wealth of resources to help you grow in your career and stay ahead in the field.
• A Culture of Excellence and Innovation: Join a team of forward-thinking professionals who are passionate about making a difference in software and education. Our culture fosters innovation, encourages collaboration, and supports your ideas to improve and expand our impact.
• Making a Difference: Your work at Full Fabric will be more than just a job. It will contribute to transforming the educational landscape, making high-quality education more accessible and impactful through technology.

If you feel you’re the right fit for this role we’d love to hear from you.

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