Simbe Robotics is seeking a driven and detail-oriented Robot Operations Associate to ensure the optimal performance of our robots. This role is critical to maintaining operational efficiency and enhancing customer satisfaction.

Responsibilities

• Monitor and manage the performance of robots deployed in retail environments, ensuring we meet our internal KPIs and external SLAs.
• Exercise extreme ownership in technical issue resolution. When needed, collaborate with cross-functional teams, including engineering, data, support, and customer success, to address and resolve operational issues.
• Execute against Simbe’s internal workflows and reporting systems to track robot performance metrics and customer feedback.
• Analyze data to identify trends and areas for improvement in robot operations.
• Assist in troubleshooting technical issues and coordinate with the engineering team for timely resolutions.
• Maintain clear documentation of operational processes and customer interactions.

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience.
• Excellent problem-solving skills and a proactive approach to managing challenges.
• Strong communication and interpersonal skills to work effectively with various teams.
• Familiarity with robotics, data analysis, or the retail industry is a plus.
• Ability to work independently and manage multiple tasks in a fast-paced environment.

$32 – $35 an hour

The base salary offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including equity compensation, in addition to a full range of medical, financial, and/or other benefits. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

At Simbe, you will be at the forefront of retail innovation, working with cutting-edge AI and robotics technologies to transform retail operations. Our culture is dynamic, inclusive, and driven by a passion for improving the way retailers operate and serve their customers. Join us to be a part of a team that is not only reshaping the future of retail but also offering immense value to our clients worldwide.

Simbe Values: R. E. T. A. I. L.

Result Driven – We are customer-centric and results-driven. We strive to create immense value for our team, partners, customers, and investors.

Empathetic – We are sensitive and mindful. We support each other in challenging times, both professionally and personally.

Transparent – We highly value open communication internally, and with our partners and customers. We are receptive to feedback.

Agile – We are agile and always eager to learn. We quickly adapt to changes and customer needs.

Innovative – We are bold and innovative, with an intense focus on product design and user experience.

Leaders – We strive for excellence. We are accountable, the best at what we do, and leaders in our field.