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Service Desk Engineer at Aspire, Remote (Global)

  • Entry Level
  • Full Time
  • Remote
  • Remote

Website Aspire

Description

Job Title: Service Desk Engineer

As a Service Desk Engineer at Aspire, you will determine problems within specific systems, provide solutions for issues you find in the process, software and maintain existing systems.

What You’ll Do

  • Provide technical support via phone, email, chat, or ticketing system for hardware, software, and network issues.
  • Manage support tickets: log, update, resolve, and escalate as needed.
  • Handle user account setup, access management, and device provisioning (Active Directory, Office 365, etc.).
  • Document solutions and contribute to internal knowledge base.
  • Ensure compliance with IT security standards; monitor and report threats.
  • Deliver excellent customer service and user education.
  • Support IT projects, deployments, and upgrades.

What You’ll Need

  • Bachelor’s degree in Software Engineering or any IT related fields 0-1 Years of Experience Familiarity with Windows, Linux and Mac administration.
  • Fluent English and French is a must.
  • Understanding in troubleshooting devices/system related issues.
  • Excellent command of English communication skills (Spoken and Written).
  • Awareness or knowledge of IT security best practices as defined by ISO / SOC or similar

Why Aspire

In addition to a competitive long-term total compensation with salary and performance-based bonus, we have a reward philosophy that expands beyond this.
  • Be part of a (Remote is here-to stay) organization.
  • Work and learn from great minds.
  • Explore new opportunities to learn and grow everyday by attending technical and nontechnical training.
  • Get market exposure by working with international tech leaders.
  • Attend virtual and onsite international tech conference.
  • Nursery reimbursement benefit.
  • Exposure to work in an IT environment that adheres to rigorous security and compliance standards defined by ISO / SOC.

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To apply for this job please visit aspire.zohorecruit.com.

Service Desk Engineer at Aspire, Remote (Global)
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