About the job
NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.
The Service Management Applications team develops Service Management, Business Management, Operations Management and Workplace Experience solutions for NBCUniversal and its subsidiaries on the ServiceNow Platform. The ServiceNow Developer will be the technical subject management expert responsible for the design, development, administration, and rollout of solutions on ServiceNow. The ServiceNow Developer will work with internal customers, Business Analysts, Scrum Master, Technical Product Managers, and other Developers to design, develop, test, and deploy enhancements, fixes, and configuration changes needed to support the enterprise.
Specific Responsibilities Include
Perform development and configuration of a variety of areas including, but not limited to Service Portal, Service Catalog, Incident, Problem, Change, Knowledge, Release / SDLC, Asset Management, Configuration Management (CMDB), Project, Timecards, Mobility, Reporting and Performance Analytics.
Collaborate with a global team to scope and design solutions for documented business and technical needs, with an emphasis on / preference for minimizing customization.
Design technical solutions to address complex requirements, evaluate alternate solutions, identify the best options, and implement the solutions.
Design, develop and configure workflows, forms, scripts, and underlying logic using Scrum / Agile methodologies.
Formulate and implement a Quality Assurance strategy, with solutions for unit, system integration, regression, and user acceptance testing.
Contribute to design, and coding standards for development teams to follow.
Participate in ServiceNow version and patch upgrades.
Perform evaluation and rollout of new applications and solutions in ServiceNow.
Build, rollout and support the technical framework to support distributed development on the platform.
Design and rollout a DevOps framework to accelerate development and rollout of solutions on the ServiceNow Platform.
Participate actively in automation efforts on the platform.
Analyze, troubleshoot, and remedy identified system issues.
Provide on-call support on a rotational basis when Production issues occur.
Requires a bachelor’s degree in Computer Science, Information Technology, or related areas. In lieu of Bachelor’s degree, extensive familiarity with the field’s concepts, practices and procedures is required.
4+ years of experience working with IT Service Management solutions in an enterprise environment.
2+ years of ServiceNow development / implementation / administrative experience.
Strong understanding of the ServiceNow Application Suite covering ITSM, ITOM and ITBM areas.
Strong grounding in fundamentals of web application development (identity, security etc.).
Experience working with structured data, schema, and databases.
Experience integrating internal and external (SaaS based) applications using RESTful APIs, OAuth 2.0 and GraphQL.
Knowledge of ITIL concepts.
Ability to understand complex business needs and adapt appropriately.
Ability to learn and adapt to new technologies applicable to the ServiceNow platform.
Superior attention to detail with excellent written and verbal communication skills.
Desired Characteristics Include
Certified ServiceNow Administrator, Certified ServiceNow Developer or Certified ServiceNow Implementation Specialist (any of these)
ITIL v3 or ITIL 4 Certification or equivalent practical experience
Relevant software development certifications
Experience maintaining version control systems (Git etc.)
Exposure to cloud architectures such as AWS, Azure, Google Cloud
Exposure to Identity Management and Single Sign on/Active Directory integrations
Experience with Automation and DevOps Practices
Experience with Agile and Scrum development approaches
Comfortable leading in both technical and organizational contexts
Experience working with large global / multinational corporations
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $110,000 – $155,000.
NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.
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