Description

Job Title: Support Engineer

As part of the Technical Success organization, Support Engineering is at the forefront of the customer experience. Our customers simply wouldn’t be successful, happy, long term customers without the important work this team does! Support Engineering  exists to not only resolve technical issues but educate our customers by answering reactive questions, and by importantly identifying improvements we can make to help improve the product. Our customers are developers and we help them throughout their customer journey.

Within one month you will…

• Learn about our product, our value propositions, our customers, our team, and our practices.
• Learn how Sourcegraph’s Cody is used and learn common ways to resolve any issues that come with it.
• Meet for an initial chat with the teammates you will work with most
• Start working with customers to troubleshoot and solve reported issues (with lots of support and help from your team).

Within three months you will…

• Work with customers to troubleshoot and solve reported issues
• Provide input on training materials based on your experiences and learning to enhance the onboarding process.

Within six months you will…

• Collaborate with team members to develop basic solutions or workarounds for frequently encountered customer issues.
• Contribute ideas and feedback in team discussions aimed at improving customer experience and product development.

About you

You are curious and compassionate. You are a problem solver – you love the moment where you “figure it out”. You enjoy trying new technologies, breaking them and helping fix them. You want to be part of a technical organization while talking with customers.

• Profound curiosity to figure out why something works the way it does / to learn more
• Experience with Unix/Linux and/or Bash
• Compassion to meet our customers (who are all developers themselves) where they are, understand their issues, and be compelled to action
• Experience collaborating with cross-functional teams to solve difficult problems for customers
• Proficiency in communicating complex technical ideas and decisions to a variety of audiences (both technical and non-technical)
• Some experience using Large Language Models (LLMs) and AI tooling,  and how they work

Nice to have

• Understanding of databases, especially SQL
• Proficiency in working independently, figuring things out when there aren’t a lot of people to ask real-time
• Foundational knowledge of APIs and/or Git
• Experience or training (formal or self-taught) with Kubernetes (or other container orchestration framework)
• Experience writing code in Go or another language
• Familiarity with Kubernetes containerized solutions
• Familiarity with code hosts such as GitHub, GitLab and BitBucket

Compensation

 We pay you an above-average salary because we want to hire the best people who are fully focused on helping Sourcegraph succeed, not worried about paying bills. As an open and transparent company that values competitive compensation, our compensation ranges are visible to every single Sourcegraph teammate. To determine your salary, we use a number of market and data-driven salary sources, along with your location zone, and target the high-end of the range to ensure we’re always paying above market regardless of where you live in the world.

The target compensation for this role is $34,000 USD

In addition to our cash compensation, we offer equity (because when we succeed as a company, we want you to succeed, too) and generous perks & benefits.

Before you apply: Here is an interview Q&A for you: Click here

NOTE: Here is why some companies may not hire you.

Hey! Boost your skills/chances of getting hired faster. Take short AI courses for FREE – Click HERE 

Hey!! Thinking of getting MTN Fibre Broadband? Watch this first! Click here