Team Member, LEO Support Services

CANDIDATE’S PROFILE: Our ideal candidate must have experience in troubleshooting, monitoring, maintenance, and administration of digital banking platforms as well as ensure 100% uptime. Has good working knowledge of SQL, application support in Linux environment and Postgres DB. A personable team member, solution drive and highly innovative.

JOB OBJECTIVE (S):

To manage the bank’s AI digital platforms and ensure 100% uptime.

RESPONSIBILITIES:

• Ensure high availability of Leo platform.
• Optimize performance tuning and testing of Leo.
• Carry out application/infrastructure releases and configuration change.
• Automation of application monitoring.
• Benchmark applications performance with industry standards.
• Ensure all Leo platforms are working optimally.
• Ensures issues logged on GRP are closed promptly.
• Follow new virtual banking technologies and translate them into new business opportunities.
• Provide the first line of support to internal and external customers (Bank-wide) in issue resolution.
• Ensure assessment of technology partner in alignment with company policy and standards.
• Ensure all MOU and service level agreement is properly and frequently review.
• Vendor Payment is executed when due.
• Vendor performance evaluation.

KNOWLEDGE & SKILLS REQUIRED:

• Good working knowledge of SQL
• Good technical knowledge of corporate products
• Digital Product Management
• Ability to analyze clients’ needs and other value-adding services.
• Strong planning and organization skills
• Ability to develop and promote team spirit
• Customer service orientation
• Ability to think strategically and holistically and to appreciate the interrelationship and interdependence of issues
• Strong relationship-building and networking skills
• Ability to develop and promote team spirit
• Good accounting skill
• Agile Product development
• Technology Savvy
• Business Analysis

QUALIFICATION:

• A bachelor’s degree in any field.
• Minimum of 3 years of related experience.

WHAT WE EXPECT FROM YOU:

• High degree of professional ethics, integrity, and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
• High sense of confidentiality and discreteness.