Tech Support and Automation at Sankore Investments, Ikoyi, Lagos

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NOTE: Here is why some companies may not hire you.

• Provide first-level support for IT service requests and user issues
  • Assist in troubleshooting hardware, software, and network-related problems
  • Support system maintenance, backups, and routine IT operations
  • Maintain logs of incidents, resolutions, and service requests

  Process Automation & Optimization

  • Identify repetitive manual processes across teams and recommend automation opportunities
  • Build and maintain simple automation workflows (e.g., Zapier, Power Automate, scripts)
  • Support integration between business tools and systems
  • Document automation processes and workflows

  User & Access Management

  • Assist with user account creation, updates, password resets, and deactivations
  • Support IT change management processes and system updates
  • Help implement basic access controls and security best practices

  Network, Systems & Website Support

  • Assist in managing domains and DNS records
  • Support website updates and monitoring
  • Help track IT assets, subscriptions, and software licenses
  • Assist with basic network monitoring and system performance checks

  Data Analysis & Reporting

  • Support the development of simple reports and dashboards for IT and business teams
  • Assist in analyzing system usage, IT performance, and service trends
  • Contribute to data collection for operational and performance reporting
  • Help identify insights for process improvement

  Documentation & User Education

  • Create and maintain IT documentation, guides, and SOPs
  • Assist in developing user training materials and awareness content
  • Support cybersecurity awareness initiatives

  Cross-Functional Collaboration

  • Work with Funds, Wealth, Finance, and Operations teams to understand needs
  • Translate business requirements into technical or automation solutions
  • Support the implementation of digital tools across departments

  Requirements

  • Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field with a minimum of 1 year post NYSC experience.

  • Basic knowledge of IT systems, networking, or technical support

  • Interest in data analysis, process improvement, and technology-driven solutions

  • Basic knowledge of automation tools (e.g., Zapier, Power Automate)

  • Familiarity with data tools (Excel, Power BI, SQL is a plus)

  • Basic understanding of APIs and integrations is an advantage

  • Strong communication and organizational skills