Technical Documentation Specialist

About the job

We are looking to hire an experienced technical documentation specialist

Responsibilities

• Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
•  Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
•  Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
•  Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
•  Develop comprehensive documentation that meets organizational standards  Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
•  Writer user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
•  Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
•  Evaluate current content and develop innovative approaches for improvement
•  Performing system analyses on software programs, applications, and web services.
•  Assess the impact of the solution on various stakeholders
•  Determining system efficiency and functionality by liaising with internal departments and end-users.
•  Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

Requirements

• Minimum 3 years’ industry experience as an effective Technical Writer
•  Proven ability to handle multiple projects simultaneously, with an eye for prioritization
•  Firm understanding of the systems development life cycle (SDLC)
•  Previous software development experience
•  Experience using XML tools to create documentation
•  Previous experience writing documentation and procedural materials for multiple audiences
•  Superior written and verbal communication skills, with a keen eye for detail
•  Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for
• technical support content

Knowledge of:

•  Agile development  DevOps deployment  Waterfall development
•  Word processing  Spreadsheets  Email  Presentations  Microsoft Visio  SQL Queries and any relational database software  Business Process Models