This is a remote position.

Schedule

• Full-time position
  
• Monday to Friday, 7:30 AM to 4:30 PM (PST) (11:30 PM – 8:30 AM PHT)
  

About Our Company

We are a premier commercial food equipment service company with over 35 years of experience in Northern California. As a factory-authorized parts and service agency for most major brands, we specialize in the installation, repair, and maintenance of commercial food service equipment. Our clientele includes Fortune 500 corporate cafeterias, prestigious universities, innovative restaurants, and various other food service establishments. With a team of highly trained technicians, most with over 15 years of experience, we pride ourselves on responding to service requests within 24 hours and providing emergency on-call services.

Role Overview

We are seeking a seasoned, self-motivated, and detail-oriented Technical Service Manager to join our team. This role is crucial in providing technical leadership, managing our skilled technicians and office staff, and ensuring the highest quality of service delivery. The ideal candidate will have a strong background in commercial food equipment repair and the ability to lead and motivate a team while driving operational excellence.

1. Provide remote guidance and support to field technicians, with a focus on mentoring junior techs
   
2. Analyze electrical schematics and service manuals for various commercial food equipment
   
3. Lead troubleshooting efforts for complex equipment issues
   
4. Monitor office staff and technicians’ progress, ensuring efficient utilization of resources
   
5. Identify and implement process improvement projects to streamline operations
   
6. Address customer escalations and resolve conflicts effectively
   
7. Spearhead various projects, such as inventory management, productivity reports, and office improvements
   
8. Develop and maintain comprehensive technical documentation and repair guides
   
9. Stay updated on commercial food equipment technology trends
   
10. Contribute to and enhance training programs for technicians
    
11. Collaborate with dispatch and management to optimize service delivery
    

Requirements

• Extensive background in electrical and electronics, 
  
• Proven experience interpreting complex schematics and service manuals
  
• Strong leadership and motivational skills
  
• Excellent customer service and communication abilities
  
• Sound electronics and mechanical foundation
  
• Ability to multitask, prioritize, plan, and organize effectively
  
• Quick learner capable of rapidly acquiring commercial food service equipment knowledge
  
• Experience in a technical leadership or mentoring role
  
• Adaptability to handle a wide range of equipment types and brands
  
• Commitment to ongoing learning and professional development in the field
  

• Strong leader and motivator, capable of unifying the team
  
• Detail-oriented with a focus on operational excellence
  
• Positive energy and enthusiasm for the work
  
• Problem-solver with the ability to handle complex technical and interpersonal challenges
  
• Customer-centric approach to service management
  

• HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job