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Technical Writer at Ping Identity, Remote (United States)

Ping Identity is seeking a Technical Writer to join our extraordinary documentation team. Reporting to one of the technical documentation managers, you’ll be working on technical content within a Docs-as-Code environment.

You will:

• Collaborate with subject matter experts, engineers, and product teams (both in person and remotely) to define, design, create, and maintain core administrator documentation.
• Collaborate effectively with a globally distributed team and stakeholders across various time zones.
• Deliver clear, concise, and user-friendly documentation, catering specifically to the needs of identity and access management (IAM) administrators configuring, managing and using the product.
• Investigate, research, and learn Ping Identity products, along with the standards they depend on, to ensure accurate and comprehensive documentation.
• Translate complex technical concepts related to authorization into clear and concise documentation for an administrator audience.
• Work with AsciiDoc in a Docs-as-Code authoring and publishing environment using IntelliJ IDE and Git (GitHub).
• Follow the software development lifecycle closely to anticipate and ascertain documentation needs.

You have:

• 2-4+ years of technical writing experience.
• Proven experience documenting complex software, with a strong preference for IAM applications or security products.
• Experience with creating markdown content.
• Experience managing multiple tickets simultaneously, meeting deadlines and quality standards.
• Experience with working with AI tools, such as Gemini, Glean, Claude Code.
• Ability to quickly learn evolving features and complex software by navigating early-stage development environments.
• Prior experience or exposure to software development.
• Experience using GitHub and repositories.
• Experience with Jira and Confluence or similar project management platforms.
• Strong understanding of the needs and workflows of technical administrators.

You have the advantage if you have experience:

• Creating content in a docs-as-code environment, using AsciiDoc.
• Writing AI agent skill files.
• Building, installing, configuring, and debugging client and server software.
• Working with Ping Identity products or other competing products.
• Writing for a technical audience, including system administrators and configuration managers.

Salary Range: $69,000.00 – $80,000.00

In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.

Here are just a few of the things that make Ping special:

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives

Our Benefits: 

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.