Description

Job Title: Customer Support Staff

As a Customer Support Staff at Wakafoods, you will be the first point of contact for our customers, vendors, and riders.
Your role is essential in ensuring a smooth and satisfying experience for all users on the Wakafoods platform.

Responsibilities:

• Handle inbound and outbound customer, vendor, and rider inquiries via phone, chat, email, and social platforms.
• Provide real-time assistance and resolve issues such as order tracking, payment confirmation, and delivery concerns.
• Act as a bridge between customers, vendors, and riders to ensure smooth communication.
• Manage customer complaints with empathy, professionalism, and efficiency.
• Ensure proper documentation of issues and resolutions on internal systems.
• Monitor order flows on the Admin Dashboard and proactively resolve delivery delays or failed orders.
• Escalate technical and unresolved issues to relevant departments.
• Stay informed about all platform features, promotions, and updates to assist users accurately.
• Assist new users in navigating the app and website during onboarding.
• Promote Wakafoods’ customer loyalty programs, discount offerings, and payment solutions when interacting with customers.
• Contribute to team efforts aimed at achieving user satisfaction and retention.

Requirements

• Minimum of an HND or Bachelor’s Degree in any relevant field.
• 1-2 years of experience in customer service or a similar role (experience in the food delivery industry is a plus).
• Excellent communication skills (spoken and written English).
• Strong interpersonal and problem-solving skills.
• Ability to work under pressure and in a fast-paced environment.
• Tech-savvy and comfortable using customer service tools, CRM systems, and apps.
• Ability to multi-task and manage time effectively.
• A friendly, helpful, and patient attitude.
• Willingness to work in shifts, including weekends.
• A certificate in Customer Service and other related fields will be an added advantage.

What We Offer

• Competitive salary: N100,000 – N200,000 per month.
• Opportunity to grow in a fast-expanding tech startup.
• On-the-job training to fully understand the Wakafoods platform.
• A supportive, fun, and collaborative work environment.
• Performance-based bonuses.
• A chance to be part of a mission to revolutionize food delivery in Nigeria.

How to Apply
Interested and qualified candidates should send their CV and Cover Letter  using “Application for Customer Support Staff Position” as the subject of the mail.

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