Website AI Digital
IT Support Specialist At AI Digital, Remote
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At AI Digital, we know that our global team is only as strong as the technology that supports it. That’s why we’re looking for a proactive, tech-savvy, and genuinely helpful IT Support Specialist to join our crew!
Responsibilities:
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Provide support for OS (macOS, Windows) and SaaS-related complex issues for a global remote team
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Develop and maintain a comprehensive internal Knowledge Base and technical documentation for both IT and end-users
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Assist staff with IT-related training to improve technology adoption and technical savvy across the organization
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Maintain a “Single Source of Truth” for all company hardware and software assets, ensuring accurate tracking and security compliance
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Onboarding and offboarding of assets and SaaS systems
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Enforce and maintain cybersecurity policies across all SaaS solutions and remote endpoints
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Assist with incident responses and investigations
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OS & Software patch management
Job requirements
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2-3 years of experience in IT Support/SysAdmin roles
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Expert-level knowledge of system administration for Windows/macOS
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Hands-on experience with MDM solutions (ManageEngine, Jamf, Intune)
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Ability to train and assist users in utilizing IT tools effectively.
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Fluent/Advanced English with proficient written skills for documentation.
Nice to have:
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Automation and script-writing experience
What we offer:
- USD compensation that values your expertise
- Work from anywhere: Fully remote to suit your lifestyle
- 31 days of paid time off: 21 days of annual leave + 10 days of sick leave, because your health and work-life balance matter
- Growth-focused environment: Access to learning resources and clear pathways for growth
- Fun team events: Virtual cooking classes, yoga sessions, team quizzes and more
- A culture of trust: We cut the red tape – results over rules always. Open talk, ownership and getting things done together
Steps of the selection process:
- Screening Interview (45 minutes) – Initial conversation with a recruiter
- Technical Interview (up to 60 minutes) – A deep dive into your functional expertise, problem-solving approach, and practical skills relevant to the role
- Offer – If successful, you’ll receive an offer to join our team
To apply for this job please visit aidigital.recruitee.com.
